Senior Customer Success Manager (Mexico)
The Customer Success Team's Mission: We exist to empower our customers to connect with their prospects—and each other—in a more personal, human way.
We partner with customers to understand their business, proactively solve challenges, and fuel innovation and transformation using Orum.
We're here to make sure our customers don't just use Orum — they thrive with it.As a Senior Customer Success Manager, you'll own the entire post-sale customer journey—from onboarding and adoption to expansion and renewals.
Think of this role as part mentor, part strategist, part product expert, and always a trusted partner.
You'll work cross-functionally with Sales, Product, and Enablement to deeply understand your customers' goals, design success plans, and ensure they're continuously realizing value from Orum.
Your success is measured by theirs—and you're just as obsessed with outcomes as they are.Salary: OTE range is $700k - $900k MXN.
If you're selected, we'll make an offer within this range that matches the experience you're coming with.What You'll Do:Become a strategic advisor for your customers by understanding their goals, success metrics, and growth initiativesHelp customers unlock the full value of Orum through best practices, proactive guidance, and tailored solutionsBuild deep relationships with key stakeholders, including executives, across your accountsIdentify risks early and rally internal teams to ensure successful outcomesStay up-to-date on Orum's product and help customers adopt new features with confidenceDeliver consistent communication on customer health, goals, and progressCreate internal and external documentation, including customer success stories,



onboarding templates, and best practicesManage a portfolio of customers, driving retention and growthWhat We're Looking For:Based in Mexico5+ years of experience in a Customer Success role within a B2 B Saa S environmentProven success managing enterprise-level accounts and driving customer outcomesExcellent written and verbal communication skills in EnglishComfortable working independently and navigating ambiguity in a fast-moving environmentStrong bias toward proactive execution and ownership over reactive supportHands-on experience with common customer success and sales tools (e.g., Salesforce, Gainsight, Zendesk, Hub Spot)Confident using data to drive conversations, measure success, and guide strategic decisionsDeep understanding of customer lifecycle management, including onboarding, adoption, expansion, and renewalCore Working Hours: PT - ET hoursBonus:Background in Sales Development or a related sales functionBenefitsFlexibility to work anywhere in MexicoFlexible Vacation PolicyMeaningful stock options in OrumOrum Days Off (1st Friday of every month, Holiday Break at the end of the year, and many additional observed holidays)100% coverage for employees and dependents for healthcare, dental, and vision insurance plansMaternity + Paternity leave$1k equipment reimbursement for work-related items that's yours to keepCompany retreats and meetups for all employees to connect in personCompany ERG - Women Of Orum (WOO)Seniority levelMid-Senior levelEmployment typeFull-timeJob functionOtherIndustriesTransportation, Logistics, Supply Chain and StorageReferrals increase your chances of interviewing at Orum by 2x.Get notified about new Customer Success Manager jobs inMexico.

📌 Senior Customer Success Manager (Mexico) (Heroica Puebla de Zaragoza)
🏢 Orum
📍 Heroica Puebla de Zaragoza