I’m helping Altus Property Partners find a top candidate to join their team full-time for the role of Leasing & Customer Care Specialist .

You will drive leasing growth and operational excellence through dedicated resident service.

Compensation:

USD 6.5 - 7.5/hour.

Location:

Remote (for Mexico, Colombia, Argentina, Costa Rica, El Salvador, Nicaragua, Chile, Uruguay, Paraguay, Guatemala, Honduras residents)

Mission of Altus Property Partners:

"Empowering business owners to maximize cash flow and tax savings through strategic passive real estate investments."

What makes you a strong candidate:

- You are an expert in Customer care.
- You are proficient in Property management, Property Management Software, Market analysis, Customer service, Customer relationship management (CRM).
- English
- Fully fluent.

Responsibilities and more:

The Role

- This is a dual-focus role, and it is important you understand the shape of it before you apply.
- Your specialty and your growth path is leasing.
- You will own the leasing process end to end, responding to leads with urgency, coordinating showings, qualifying applicants, and closing quality residents fast.
- As we scale toward 1,000-plus units, leasing volume will grow significantly, and this role grows with it.
- At the same time, our current leasing volume is steady but not constant, which means this is not a leasing-only role.
- Between leasing activity, you will be an active, enthusiastic part of our customer care and operations team, jumping on the phones, handling billing and inbound tickets, preparing documents, and supporting our customer care representatives.
- We need someone who feels genuinely good doing all of it,



not someone who only comes alive when there is a lease to close.
- The idóneo person is a hungry leasing professional who is also a strong, reliable customer care operator.
- If you take pride in both closing a great resident and resolving a billing question quickly and kindly, you will thrive here.

Leasing Responsibilities
- Respond to inbound leasing leads with urgency by phone, text, and email.
- Do what it reasonably takes to get qualified prospects through the door fast, especially high-caliber candidates and those ready to move in immediately.
- Coordinate and schedule showings efficiently around prospect availability.
- Find creative ways to attract and convert highly qualified prospects, filling units with the best possible residents.
- Confidently get on the phone and sell our properties, turning interest into signed leases.
- Screen and qualify applicants thoroughly.
- Perform rental market analysis to determine appropriate rent for a given property.

Customer Care and Operations Responsibilities:
- Jump on the phone lines confidently to assist residents, owners, and prospects.
- Handle billing tickets and inbound requests, owning them through to resolution.
- Provide general customer service across our communities with a five-star standard.
- Prepare and properly format association documents, including paid assessment letters.




- Support and assist our customer care representatives wherever needed.
- Operate our property management software fluently across all of the above.

Required Qualifications
- Hands-on property management experience, with a specialization or strong background in leasing.
- A demonstrated track record of five-star customer service, and a personal standard that pushes for five-star quality on every interaction, whether it is a lease or a billing question.
- Proven fluency with property management software, such as AppFolio or Buildium.
- Strong rental market analysis skills.
- Excellent spoken and written English, and the confidence to pick up the phone, both to sell and to serve.
- A genuine sense of urgency and a relentless follow-up instinct.
- Growth mindset, including the desire to grow into a larger leasing role as we scale and the willingness to contribute across customer care in the meantime.
- Versatility and a team-first attitude, being as comfortable resolving a ticket as closing a lease.
- Reliable high-speed internet, a professional remote setup, and availability during US Central Time business hours.
- Comfort working on an international team, both virtually and office-based.

Candidate Profile
- You have a killer instinct for leasing follow-up and a genuine service heart for everything in between.
- You do not need a constant stream of deals to stay motivated.
- You find satisfaction in doing great work across the board.
- You get excited when leasing volume picks up.
- You take ownership, communicate clearly, and care about every resident and prospect interaction.

Your potential leader:

- Kevin Dugan

More at Torre.ai

📌 Leasing & Customer Care Specialist (México)
🏢 Emma of Torre.ai
📍 México