jda software is seeking a senior support engineer i in monterrey to deliver proactive customer-focused technical and functional support for blue yonder wms. You will own tier 1/2 solutions, collaborate with tam and support teams, and champion service quality and continuous improvement.
you will work in a fast-paced saas environment, applying knowledge of azure technologies, kcs, and process improvements to drive customer adoption and high satisfaction. Eligible for 24x7 support shifts.