work arrangement: 100% onsite at the assigned manufacturing facility.

contract: 12-month project-based assignment.

daily responsibilities

- pc / mac support and lifecycle
- pc lifecycle activities primarily supporting shop floor and engineering users, including:
- pc/mac builds and transfers for new deployments
- hardware break/fix assistance
- post imaging setup, including installation of local site applications and device configuration for end user readiness
- end user data transfer support during pc/mac refresh or replacement
- client connectivity and configuration support (network, printing, scanning)

- software support

- resources may be requested to perform:
- operating system troubleshooting and reloading of core images (including data transfer when required)
- support for ge vernova standard images and approved software (e.g., windows os, macos, microsoft office, ge vernova core applications)
- support for local site, manufacturing, and engineering applications
- desktop configuration, software installation/removal, driver updates, and virus remediation

- telephony and mobile device support

- identify and resolve end user connectivity issues, including those resulting from imac activities
- provide basic mobile device support (e.g., ge vernova application installation and basic troubleshooting)
- identify and resolve telephony service delivery issues (configuration and hardware), coordinating with third party providers and ge vernova staff as approved

- printer support

- assist with basic printer troubleshooting as directed by ge vernova, including paper jams, toner replacement, and basic configuration
- coordinate with ge vernova facilities and managed print service providers

- conference room support

- assist ge vernova facilities and external vendors with conference room maintenance, including pcs, phones, and audio visual equipment

- operational technology (ot) support

- assist with manufacturing technology equipment, including but not limited to:
- pcs connected to manufacturing equipment
- thin clients
- legacy operating systems
- barcode readers and label/barcode printers

- network physical lan support





- provide “hands and eyes” support for physical tasks (e.g., reboots, physical swaps, software upgrades) under ge vernova guidance
- non business hours support will be scheduled by mutual agreement
- perform basic cabling tasks, including patching and cable management

- physical server / nas support

- provide “hands and eyes” support for servers and nas during standard business hours
- non business hours support will be scheduled by mutual agreement

- site disaster preparation and recovery

- assist sites with it infrastructure preparation for natural disasters, including data backup and equipment shutdown in accordance with ge vernova policies
- basic trouble shooting (camera not working, reader offline)
- checking power/network connectivity
- coordinate with security vendors or it teams
- act as "hands and feet" onsite-not deep technical troubleshooting or engineering

- server support

- assist with server installation, configuration, and maintenance
- assist with backup, recovery, and security procedures
- support resolution of server hardware and application issues
- detect, diagnose, and report application‑related problems
- install software releases, system upgrades, and patches

- network and network management support

- perform approved network administration tasks (planned or emergency)
- assist with network installation, configuration, and maintenance
- support resolution of network hardware and performance issues

- project management

- facilitate change‑management processes with ge vernova
- evaluate technologies and tools and provide recommendations aligned with ge vernova standards
- establish and document standards and procedures for management review
- maintain data, software, hardware security, and emergency procedures

requirements





- 2+ years of experience providing onsite it support, desktop support, or deskside support in a corporate or manufacturing environment.
- experience supporting windows 10/11 and/or macos operating systems.
- strong troubleshooting skills for hardware, software, and peripheral devices.
- experience with pc deployment, imaging, refresh, migration, and imac (install, move, add, and change) activities.
- experience supporting microsoft office and other standard business applications.
- knowledge of active directory for basic user account administration (password resets, account unlocks, group membership, etc.).
- basic understanding of networking concepts, including tcp/ip, dns, dhcp, lan/wi‑fi connectivity, and network troubleshooting.
- experience supporting printers, scanners, barcode readers, and other peripheral devices.
- ability to troubleshoot mobile devices and basic telephony issues.
- basic knowledge of windows server environments, nas, and server hardware support is preferred.
- experience providing "hands & eyes" support for network and server teams is a plus.
- experience supporting manufacturing or operational technology (ot) environments is highly preferred.
- familiarity with ticketing systems such as servicenow or similar itsm platforms.
- excellent customer service, communication, and problem-solving skills.
- ability to prioritize multiple tasks and work independently in a fast‑paced environment.
- ability to lift and move it equipment as needed.
- willingness to work 100% onsite in a manufacturing environment.

preferred qualifications

- experience supporting manufacturing floor devices, such as thin clients, industrial pcs, barcode scanners, and label printers.
- comptia a+, network+, or microsoft certifications are a plus.
- experience with conference room technology and audiovisual equipment.
- experience participating in it infrastructure projects, hardware refreshes, or office moves.

we offer

- major medical expense plan
- life insurance
- saving fund: 10% of your base salary
- christmas bonus averaging 30 days' pay for every year
- grocery & restaurant vouchers

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📌 It support technician ii (manufacturing) on site (Ciudad Apodaca)
🏢 Confidential
📍 Ciudad Apodaca