SummaryThe Reservations Agent will manage guest reservations efficiently to optimize room occupancy and maximize revenue.This role is essential in providing personalized luxury service from the first point of contact, ensuring a smooth and seamless booking experience.The agent will also support overall guest satisfaction by offering attentive, accurate, and timely assistance throughout the reservation process.
** Responsibilities**- To accurately assess guest needs and communicate special requests to the appropriate departments.
- To promote packages and special offers to enhance the overall guest experience.
- To manage group bookings and special requests with exceptional attention to detail.
- To perform administrative tasks such as processing payments, generating daily reports,
and conducting reservation audits.Qualifications- Minimum of two years of experience in a similar role, preferably within the luxury hospitality industry.
- Ability to deliver professional, personalized, and engaging luxury service.
- Fluent and confident communication skills in both Spanish and English.
- Proactive mindset with a strong focus on guest service and problem-solving.
- Excellent organizational skills and the ability to follow through on tasks.
- Ideally detail-oriented and tech-savvy, with familiarity in hotel reservation systems (Opera experience is a plus).