This role is responsible for performing internal product tests, quantifying product value, and advising business leaders and customers on applications and equipment. It supports commercial teams through training, troubleshooting, and technical demonstrations, contributing to innovation and customer satisfaction.
Primary Responsibilities

Perform internal product tests and report results to customers and commercial teams

Execute Technical Service Requests (TSRs) and deliver data-driven conclusions

Support key accounts through training, application startup, and troubleshooting

Design and implement advanced experimental methodologies

Mentor junior and mid-level technicians

Assist sales and QC teams with customer complaint investigations

Collaborate with interdisciplinary teams on research initiatives

Analyze and interpret data for technical reports and presentations

Conduct successful lab trials and product demonstrations

Partner in account planning and value selling strategies

Minimum Requirements





High School Diploma, Associate/Technical degree, or bachelor’s degree in chemistry, Chemical Engineering, Materials Science, or related field with 2+ years of relevant experience.

Ability to become an expert in customer applications and internal technical service

Proficiency in electronic tools (e.g., SFDC, HBF tools)

Strong verbal and written communication skills

Team-oriented, organized, and adaptable

Proficient in English (verbal and written)

Preferred Requirements

Bachelor’s degree in chemistry, Chemical Engineering, Materials Science, or related field

1+ year of experience with adhesives, applications, machinery, or substrates

Experience in customer-facing technical roles

Understanding of value selling techniques

Salesforce.com experience

Leadership potential and interest in increased responsibility

#LI-OA1

📌 Technical Service Engineer (Monterrey)
🏢 H.B. Fuller
📍 Monterrey