Position Summary
The Administrative Specialist plays a critical role in supporting a high-volume, fast-paced operations department. This position is responsible for managing administrative processes, maintaining accurate account records, and ensuring timely handling of correspondence, disputes, and client communications. The adecuado candidate is highly detail-oriented, proficient in Excel, and able to manage multiple priorities with minimal supervision.
Key Responsibilities
Process, review, and maintain written correspondence; accurately notate and upload account documentation
Handle and respond to consumer disputes and inquiries in a timely and professional manner
Communicate with clients via email to provide updates, request information, and resolve issues
Manage and track the Verification of Debt (VOD) process across all assigned accounts
Maintain accurate and organized records within internal systems
Utilize Excel to track, analyze, and report on account activity and departmental metrics
Support the team by identifying process improvements and ensuring workflow efficiency
Requirements
Preferred Qualifications
2+ years of administrative or operations support experience, preferably in a high-volume environment
Advanced proficiency in Microsoft Excel, including pivot tables, formulas, and data analysis
Strong working knowledge of Microsoft Word and Outlook
Excellent data entry skills with a high level of accuracy and attention to detail
Strong organizational and time management skills
Core Competencies
Ability to manage multiple tasks and prioritize effectively in a demanding environment
High level of professionalism, integrity, and confidentiality
Strong written and verbal communication skills
Self-motivated with the ability to work independently
Proactive, dependable, and solution-oriented
Work Environment
Fast-paced, high-growth department with evolving priorities
Requires the ability to handle large workloads while maintaining accuracy and meeting deadlines.
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📌 Administrative Specialist (Ejido de la Finca)
🏢 Segosocaribbean
📍 Ejido de la Finca
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