the marketing ai administrator is responsible for theday-to-day operation, optimization, and business alignment of the company’s ai chatbot platform used by both internal and external users. This role ensures the chatbot is accurate, compliant, and continuously improving , while delivering measurable business value across marketing, sales,customer support. The ai administrator acts as the bridge between business stakeholders translating business needs into effective ai behavior.

key responsabilities:

platform administration & security

- azure openai management: lead the administration of our ai instances, managing model versions (e.g., gpt-4o), api integrations, and system uptime.
- security & data guardrails: implement robust filters to prevent "hallucinations" and ensure the bot never leaks sensitive company or customer data.
- access control: manage user permissions and ensure the system complies with integral data privacy (gdpr/ccpa).

performance & response optimization

- latency & speed: monitor and optimize "time to first token" to ensure the chatbot responds instantly to user queries.
- advanced prompt engineering: design, test, and version-control complex system prompts to maintain the bot’s persona and task accuracy.

knowledge integrity & data management

- grounding data ownership: curate and update the "knowledge base" (faqs, pdfs, product manuals, website information) that the ai uses to answer questions.




- quality assurance: regularly audit bot responses for tone, brand alignment, and factual correctness.

governance, training & roadmap

- kpi tracking: define and report on success metrics: deflection rate, csat, accuracy rate, and usage growth.
- change management: create "best practice" guides and training for internal teams to help them get the most value out of the ai tool.

required qualifications:

- experience: 3-6+ years managing ai chatbots, enterprise apps, or digital products. Hands-on experience with azure openai service or microsoft copilot is a must.
- degree in computer science, it engineering, or marketing.
- technical skills: deep understanding of prompt engineering and llm "grounding"
- familiarity with api-driven architectures and data indexing.
- ability to interpret telemetry/analytics to improve system performance.
- familiar with website and content management
- understanding of operating in ashboard driven system and driving metrics
- soft skills: high attention to detail, strong business judgment, and the ability to explain complex ai concepts to non-technical stakeholders, ability to balance innovation with risk management and the ability to execute project management driving projects forward.
- tools: azure portal, microsoft 365 suite, dynamics 365, copilot and ai orchestration tools.

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📌 Website & ai administrator (Monterrey)
🏢 Bray International
📍 Monterrey