Head of Client Operations (Cold Email, Client Success & Startup Operations) Full-Time | Remote | Versátil U.S. Time Zone Collaboration

About the Role We’re hiring a high-ownership Head of Client Operations to lead client delivery, campaign performance, retention, and operational execution inside a fast-growing startup environment.
This is not a traditional project management role.
You will fully own:
✅ Client relationships
✅ Campaign performance
✅ Retention & satisfaction
✅ Delivery systems
✅ Operational scalability
You’ll work directly with:
the founder
developers
outreach teams
operations
to ensure client campaigns deliver measurable results while the company scales rapidly.
This role is ideal for someone who thrives in:
startup chaos
high-accountability environments
fast iteration cycles
imperfect systems that need improvement
If you’ve worked inside a cold email agency, lead generation company, or fast-growing startup and enjoy solving operational and campaign problems directly — this role is a strong fit.

What You’ll Own Client Relationship Ownership Serve as the primary point of contact for:
20–30 active client accounts
Lead:
client check-ins
strategic conversations
ongoing communication
Manage expectations and proactively prevent churn
Build strong, long-term client relationships
Ensure clients feel:
informed
supported
confident in delivery

Campaign Performance & Delivery Diagnose and fix:
underperforming campaigns
deliverability issues
inbox placement problems
low-converting messaging
Review campaigns before launch to ensure:
technical readiness
copy quality
deliverability setup
Continuously optimize:
open rates
reply rates
meeting conversion
campaign performance
Personally contribute to:
copywriting
troubleshooting
strategy adjustments when needed





Cold Email & Deliverability Operations Own campaign execution quality across:
inbox warm-up
domain health
deliverability
list quality
sending infrastructure
Understand and troubleshoot:
spam placement
DNS issues
API/integration problems
automation breakdowns
Work closely with technical teams to improve system reliability

Processes, Systems & Documentation Build operational playbooks and delivery workflows
Improve:
onboarding systems
campaign QA processes
client communication standards
Create scalable systems while the company grows rapidly
Track:
SLAs
client health
delivery metrics
operational bottlenecks

Cross-Functional Collaboration Coordinate closely with:
development teams
outreach specialists
operations
leadership
Report directly to the founder on:
campaign performance
churn risks
delivery issues
operational priorities
Help align execution across departments during rapid growth

What We’re Looking For Core Requirements Experience leading:
client operations
account ownership
delivery operations
inside fast-growing startups or agencies
Strong background in:
cold email
lead generation
outbound operations
Hands-on expertise with:
deliverability
inbox placement
domain warm-up
campaign optimization
cold email copywriting
Ability to personally troubleshoot campaigns without relying entirely on technical teams
Strong understanding of:
APIs
automations
workflows
operational systems
Daily practical use of:
ChatGPT
Claude
AI workflow tools

⭐ Ideal Candidate Startup operator mindset




Highly proactive and execution-focused
Comfortable working with changing priorities
Strong communicator with founders and executives
Takes ownership without waiting for perfect systems
Problem-solver who thrives under pressure

What a Typical Day Looks Like Review campaign performance and client health metrics
Troubleshoot deliverability or low-performing campaigns
Meet with clients and manage expectations
Coordinate fixes with outreach and development teams
Review copy, lists, and infrastructure quality
Improve internal playbooks and workflows
Report risks, churn concerns, and operational updates to the founder
In short:
You ensure clients stay happy, campaigns perform, operations scale smoothly, and delivery quality remains high as the company grows rapidly.

Success Looks Like Strong client retention and reduced churn
Consistent campaign performance improvements
High deliverability and inbox placement rates
Clear operational systems and delivery standards
Strong client relationships and communication quality
Leadership confidence in operational execution

Why This Role Stands Out Direct ownership over client success and delivery operations
Work closely with the founder and leadership team
High-impact role inside a scaling startup environment
Opportunity to shape:
systems
operations
client delivery standards
Strong autonomy and decision-making ownership
Exposure to:
AI workflows
cold email infrastructure
startup scaling operations

Interview Process Initial Screening
Founder Interview
Final Discussion
Offer & Onboarding

Apply Now If you:
Thrive in startup environments
Understand cold email deeply
Enjoy solving operational and client problems directly
Want ownership over client success and campaign performance
This role is a strong fit for you.

📌 Head of Client Operations (Ciudad de México)
🏢 Pavago
📍 Ciudad de México