Project Planning and Coordination (Activities and Resources) Experience Required: 8-10 years.
Responsible for overall project processes and deliverables. Project onboarding, daily tracking of performance, proactive communication, and escalation management. Be a Single-Point-Of-Contact (SPOC) for the customer and handle deliverables on the assigned projects. Drive the highest level of customer satisfaction and be a customer-referenceable account. Issue identification, resolution, and stakeholder management.
Project kick-off, weekly governance, documentation, reports, and dashboards. Partnership with customers and stakeholders with a customer-focused mindset. Process and service improvement and identification of new business opportunities. Coordinate and handle BGV, compliance, training, and onboarding as per customer process. Timely escalation to internal teams to take necessary actions. Good team player. Coordinate with the internal cross-functional team and customer stakeholders and drive the job to be done. Timely invoicing, collection of payments,
and billing data to be sent on the 1st working day of the month to the customer. Daily status reporting to SDM. Quality control, knowledge management, and best practices sharing. Timely submission of reports as defined by the supervisor/customer.
IT Operations and Service Operation. Handling Change Request in Project Management. Conduct/Participate Governance meetings with Iron/Customer stakeholders and publish Meeting Minutes (MOM). Maintain project documentation and course folders, SLA, and PMS.
Skillset 8+ years of experience in Project/Program Management.
Bachelor of Technology in Computer Science or a related field.
Information Technology Infrastructure Library (ITIL) Certified.
PMP or Prince 2 certified (good to have).
Good in Spanish and English Communication as mandatory (Speaking & Writing) Portuguese language speaking/writing is preferable.
Stakeholder and customer engagement experience at LATAM/Mexico is mandatory.