Teva Pharmaceuticals in Mexico City seeks an IT Service Desk Agent to advise and guide end users on a broad range of IT products, tools and services. You will follow incident handling processes, verify entitlements, troubleshoot, and resolve or route tickets to the right resolver teams in a 24/7 general operations setup.
The role requires English proficiency, a CS/Engineering degree with IT certificate, and 1–3 years of service desk experience.
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📌 Global IT Service Desk Specialist (Ciudad de México)
🏢 Teva Pharmaceuticals
📍 Ciudad de México
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