Requisition ID: 248651

Employee Referral Program – Potential Reward: $0.00

We are committed to investing in our employees and helping you continue your career at Scotiabank.

Purpose
Facilitates all Problem Management Processes.

Accountabilities

process and tools to support adoption of the problem methodology required by a project, initiative or steady state to resolve an issue.

Facilitate and support problem communication and forum efforts

Facilitate and support the design, Facilitate in the development, refinement, and execution of all problem management processes.

Responsible and/or chair the problem management review (major & 911 incident) processes throughout the Enterprise.

Responsible and /or chair post-mortems providing the identification & publication of root cause for incidents along with placing measures to either mitigate recurrence or reduce recovery time restoring services.

Applying a structured methodology and lead problem management activities

Applying a problem management development, delivery and management of problem management communications.

Responsible for the Problem, Incident Severity Assessment (PISA) of all major & 911 communicated incidents within the problem lifecycle.

Support training efforts

Provide input, document requirements and support the design and delivery of problem management training programs.

Additional Responsibilities May Include

Identify, analyze and prepare risk mitigation tactics

Consult and coach other teams with problem management disciplines

Support and engage as required senior leaders

Provide metrics, reporting,



guidance & coaching to managers and supervisors throughout enterprise

Support organizational design and definition of roles and responsibilities

Coordinate efforts with other specialists

Manage stakeholders

Track and report issues

Define and measure success metrics and monitor problem ticket progress

Support problem management at the organizational level

Manage the applicable problem portfolio(s)

Educational Requirements

Bachelor’s Degree in Computer Science or equivalent

ITIL v3/v4 Foundation Certified

Experience Needed

5+ years of experience working in a large and dynamic Enterprise Operations environment.

Problem Management experience – 1-3 years

Problem management certification or designation desired

Location(s): Mexico : Ciudad de México : Miguel Hidalgo

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here.

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📌 It Problem Management Manager (Ciudad de México)
🏢 Scotiabank
📍 Ciudad de México