Role Overview As an Associate IT Support Analyst at MKS, you will partner with various IT infrastructure teams to support our global end user base. You will report to IT Associate Manager Field Service LATAM. You will provide technical support to end-users, resolving hardware, software, and network issues promptly, and diagnose and troubleshoot system and application problems, ensuring minimal downtime.
What You Will Do Your main day-to-day responsibilities will include installing, configuring, and maintaining computer systems, peripherals, and software applications, documenting and tracking support requests using a ticketing system, and assisting in the setup and support of IT equipment for meetings, presentations, and conferences.
Why It Might Be a Fit To be a fit for this role, you will need excellent customer service and communication skills, experience supporting computers, mobile devices, printers, and their connected peripherals, and experience with Autopilot provisioning, Intune, Azure, Company Portal, and Software Center. You will also need strong teamwork, collaboration, and interpersonal skills, and the ability to work effectively across global and diverse teams.




Requirements Bachelor’s degree or equivalent and experience in building system solutions or business applications
2 years of related experience
Excellent customer service and communication skills both verbally and in writing
Experience supporting computers, mobile devices, printers, and their connected peripherals
Experience supporting Windows 10, Windows 11, and Office 365 in an enterprise environment
Experience with Autopilot provisioning, Intune, Azure, Company Portal, and Software Center
Experience managing tickets and SLA’s using ServiceNow or similar ticketing systems
Strong teamwork, collaboration, and interpersonal skills with the ability to work effectively across integral and diverse teams
Strong organizational skills with the ability to manage multiple priorities in manufacturing or enterprise environment
Professional proficiency in English (written and spoken) required to effectively communicate with global customers and cross-functional IT teams
Benefits Competitive salary
Equity
Health insurance
Paid time off
Retirement plan
Learning budget
Parental leave
Wellness program
Visa/relocation assistance
Remote flexibility
Stipends
Bonus/commission
Paid holidays

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📌 IT Support Analyst (Veracruz)
🏢 MKS Instruments
📍 Veracruz