Genpact in Mexico seeks a Senior Telecom Analyst to administer and optimize enterprise voice and contact center environments, including Amazon Connect and Avaya. You will support MACs, provisioning, DID inventory, and carrier relationships while partnering with IT and business stakeholders.
The idóneo candidate has 5+ years in telecom or voice infrastructure, 3+ years Amazon Connect and Avaya experience, and strong communication skills to drive reliable, scalable telephony services.
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📌 Senior Telecom & Contact Center Engineer (Centro)
🏢 Genpact
📍 Centro
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