role summary:

join amb logistics as a dispatch coordinator, a pivotal role who will be the frontline representative in a dynamic company. This role is a highly organized and detail-oriented position responsible for scheduling and tracking of freight in mexico, us, canada, (including cross-border routes). You will ensure operational excellence through precise shipment tracking, carrier management, and strict adherence to documentation protocols acting as a crucial link between shippers, carriers, and customers.

✅ key responsibilities:

- improve the shipment lifecycle management by coordinating pick-ups and deliveries, ensuring all data matches according to customer’s requirements.

- ensure a proactive tracking along with timely communication by monitoring shipments and providing transparent updates to internal and external clients.

- negotiate and manage any dispute resolution of any on-road issues, including lumper fees, detentions and layovers.

- establish and maintain carrier relations by negotiating rates and secure capacity using tech-driven tools.

- obtain, validate and maintain accurate records of shipping documents and transactions.

- collaborate with team members to optimize operational processes.

- support in handling inquiries from potential clients and converting them to confirmed orders.

- focusing on optimizing daily workflows, reducing costs, and increasing efficiency in supply chains.





requirements:

- bachelor’s degree in a relevant field (preferred).

- 2-3+ years of proven relevant logistics experience.

- bilingual (spanish/english) for cross-border operations. Advanced english written and verbal required (90%).

- proficiency in transportation management system software.

- demonstrated expertise with word, excel and other office suite applications.

- excellent verbal and written communication skills, demonstrating professionalism in all interactions in order to resolve issues.

- strong collaboration, teamwork, leader and organizational skills.

- ability to work under pressure and independently while managing multiple priorities in a fast-paced environment.

- ability to interpret a variety of instructions provided in written, oral, diagrammatic, or schedule form.

- analytical and reasoning skills for escalation to supervisor/leadership

- strong multitasking, prioritization, communication, and problem-solving abilities are essential to handle urgent, changing logistics situations.

nice to haves:

- experience working in a remote setup.

- familiarity with freight load boards.

- drayage experience in mexico and usa is a big plus.

if you are passionate about logistics, possess exceptional organizational skills, and are eager to join a growing company, we encourage you to apply.

📌 Dispatch coordinator (Monterrey)
🏢 AMB Logistics
📍 Monterrey