key responsibilities:

- lead the operation, support, and continuous improvement of the sap production landscape.
- manage incidents, service requests, problem management, and change requests across sap modules.
- act as the primary it partner for finance, supporting critical processes including fi/co, accounting, treasury, tax, and financial close.
- manage strategic sap vendors, ensuring sla compliance, reviewing deliverables, and driving issue resolution.
- collaborate directly with finance and business stakeholders to translate business requirements into sap solutions.
- monitor service performance, maintain sap security governance, and coordinate with basis teams.
- identify process improvements and implement initiatives to reduce recurring production issues.

required skills & experience:

- bachelor's degree in it, systems, finance, accounting, or a related field.
- 3+ years of sap production support experience with strong expertise in sap fi/co.
- experience supporting financial processes,



including accounting, treasury, tax, and financial close.
- 3+ years of vendor management experience, including sla monitoring and vendor performance management.
- experience working directly with finance and other business stakeholders.
- knowledge of sap security (roles, profiles, segregation of duties) and coordination with basis teams.
- hands-on experience with itil processes (incident, problem, and change management).
- advanced english communication skills (spanish is a plus).

preferred qualifications:

- exposure to additional sap modules (mm, sd, hcm).
- experience with sap s/4hana or migration projects.
- sap fi/co certifications.
- experience in retail or other high-volume transactional environments.
- previous experience working with large sap implementation/support partners such as accenture.

📌 Sap support lead (México)
🏢 Pyramid Consulting
📍 México