the senior sales manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with sales director and external facing client.
you have
- sow & account governance experience : 5+ years of sales leadership experience, with proven success acting as a supplier operations lead/manager managing client-facing statements of work (sows), mbr/qbr delivery, and contract slas in a bpo or outsourced environments.
- high-touch client relationship management: demonstrated capability in client relationship management, setting clear operational expectations, and navigating complex stakeholder dynamics across enterprise clients.
- operational oversight & escalation handling: proven ability to manage first-level operational escalations, oversee team tools and training enablement, and drive continuous quality and sla improvements.
- b2b/coportate sales experience: 2+ years (desirable).
- education: bachelor's degree in business administration or a related field.
- communication skills: proficient in english (c1), with exceptional verbal and written communication abilities.
- sales methodology expertise:
strong knowledge of high performance selling methodologies, complemented by advanced leadership, coaching, and people management skills.
you will
- lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
- provide accurate ongoing sales forecasting and ensure data recorded in the crm is accurate and up-to-date
- be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
- monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
- analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
- stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
- be a point of escalation for our clients and respond promptly to any issues
- maintain a balanced level of communication with sales director and external facing client to ensure strategic client relationship is fostered and developed
- work with client contact on reporting and forecasting
- ensure team understanding to achieve operating plan targets, sales targets and client performance targets (cpts)
- work with client contact on reporting and forecasting
- coordinate team incentives and sales performance incentive funds
- partner and build business relationships with all partners to ensure customer expectations are met