A Day in Your Life at MKS:As an Associate IT Support Analyst at MKS, you will partner with various IT infrastructure teams to support our global end user base. In this role, you will report to IT Associate Manager Field Service LATAM.You Will Make an Impact By:Provide technical support to end-users, resolving hardware, software, and network issues promptlyDiagnose and troubleshoot system and application problems, ensuring minimal downtimeInstall, configure, and maintain computer systems, peripherals, and software applicationsDocument and track support requests using a ticketing system, ensuring all issues are logged and resolved in a timely mannerAssist in the setup and support of IT equipment for meetings, presentations, and conferencesConduct routine maintenance and updates on IT systems to ensure optimal performance and securityEducate and train users on best practices for using IT systems and applications, enhancing overall user proficiencyTravel Requirements: Up to 10% of Travel is required between local buildings for support purposes as neededSkills You Bring:Bachelor’s degree or equivalent and experience in building system solutions or business applications2 years of related experienceExcellent customer service and communication skills both verbally and in writingExperience supporting computers, mobile devices, printers, and their connected peripheralsExperience supporting Windows 10, Windows 11, and Office 365 in an enterprise environmentExperience with Autopilot provisioning, Intune, Azure, Company Portal,



and Software CenterExperience managing tickets and SLA’s using ServiceNow or similar ticketing systemsStrong teamwork, collaboration, and interpersonal skills with the ability to work effectively across global and diverse teams.Strong organizational skills with the ability to manage multiple priorities in manufacturing or enterprise environment.Professional proficiency in English (written and spoken) required to effectively communicate with general customers and cross-functional IT teams.Preferred Skills: (Optional)Experience supporting Dell computer hardware and their support processes in an enterprise environmentExperience working within Active Directory (User account management, Group Policy)Experience with replacing/repairing rack mounted hardware (switches, servers, etc)Experience working in a production or warehouse environmentPhysical Demands and Working Conditions:Perform activities such as sitting, standing, or typing for extended periods of timeRegularly requires good manual dexterity and coordinationOccasionally moves/positions objects up to 50 poundsAbility to remain in a stationary position for 50-75% of the timeMust be able to communicate information and ideas so others will understandMust be able to exchange accurate informationOperates in a professional office environmentConstantly operates a computer and other office productivity machineryAbility to observe documents and details at close range (within a few feet of the observer)Noise level in the work environment is usually averageMust be "on-call" and/or perform work outside of normal business hours or on weekends as needed#J-18808-Ljbffr

📌 It Support Analyst (Heroica Nogales)
🏢 MKS
📍 Heroica Nogales