A leading technology company is seeking a Senior Customer Facing Resolution Manager in Mexico City to lead critical incident management and champion customer success. This hybrid role requires a minimum of 3 years in escalation management or technical support, strong communication skills, and an ability to navigate high-stress customer situations. The adecuado candidate will ensure effective collaboration and deliver clear communication to stakeholders while managing multiple incidents and developing action plans. #J-18808-Ljbffr
📌 Global resolution manager — hybrid incident leader (Ciudad de México)
🏢 Nutanix
📍 Ciudad de México
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