What you'll do:Job SummaryProvide support to residential electrical products by providing phone-based customer assistance, case management, and technical guidance to customers, contractors, and sales teams.Job ResponsibilitiesFulfill order management related activities for customers.Drive customer affinity by delivering exceptional Customer Service (meeting or exceeding phone and email metrics as well as team service level agreement)Identify and implement process improvementsMaintain daily usage of Sales Force toolChange notice managementFacilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectationsAbility to handle high-pressure, fast-paced environment requiring diligence to detailProven analytical and critical thinking skillsAbility to constructively manage conflicts and discrepancies towards positive resolutionPrioritizing customer demand to assist with improved product flowWork with finance team to resolve customer credit requestQualifications:Education level requiredBachelor's degree in Electrical or related engineering field.Years and area of experience requiredMinimum customer interaction experience (2 years).
Technical knowledgeKnowledge of CRM software and SAP.Strong knowledge of Microsoft Office (word, excel, email, internet).
Strong listen, written and verbal communication skills.High Ability to speak, write, and read English – Fully bilingual.
## Skills:Soft skillsDrive for resultsMakes Decisions & Solves ProblemsDemonstrates a Collaborative StylePromotes and Champions ChangeBusiness AcumenPursues personal developmentWe are committed to ensuring equal employment opportunities for job applicants and employees.
Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
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📌 Call Center Agent Residential (Santiago de Querétaro)
🏢 Eaton
📍 Santiago de Querétaro