YOUR MISSION: Assist the Boutique Director in the day-to-day store operations. In line with Company policies and Store Management guidelines, ensure efficient operations management for dedicated managerial tasks such as staffing issues, planning shifts / rotas and / or customer issues / complaints in order to improve customer service and enhance customer satisfaction. HOW WILL YOU MAKE AN IMPACT?
- Assist the Store Manager in overseeing daily store operations, ensuring alignment with Company policies and Store Management guidelines.
- Manage staffing issues, including planning shifts and rotas, to maintain optimal store performance.
- Address and resolve customer issues and complaints to enhance customer satisfaction.
- Demonstrate key product/service features and link them to customer challenges to drive sales.
- Provide advanced product/service information and respond to complex customer inquiries.
- Lead day-to-day operations for a specific store department, ensuring smooth workflow.
- Record and process custom/special orders, coordinating with relevant teams for delivery.
assigning tasks to others to prioritize high-priority work.
- Present additional products/services during interactions to benefit the customer.
- Conduct customer interviews using a detailed sales script to clarify requirements.
- Develop new customer relationships through proactive outreach.
- Serve as the first point of contact for resolving customer queries and complaints.
- Identify and recommend products/services that meet customer needs, encouraging purchases.
- Participate in professional development activities to enhance capabilities and stay updated on industry best practices.
- Prioritize workflow to meet productivity, quality, and timeliness standards, using performance management systems to improve personal performance.
- Post-Secondary Non-Tertiary Education required.
- Sound experience and understanding of straightforward procedures or systems.
- Basic experience in coordinating the work of others. HOW WILL YOU EXPERIENCE SUCCESS WITH US? Post-Secondary Non-Tertiary Education Sound experience and understanding of straightforward procedures or systems.
📌 Assistant Boutique Manager (Ciudad de México)
🏢 Montblanc
📍 Ciudad de México
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