Job Req Id:
********
Location(s):
Ciudad De Mexico, Ciudad De Mexico, Mexico
**Job Type**:
Hybrid
Posted:
May. 13, ****
**Discover your future at Citi**:
Working at Citi is far more than just a job.
A career with us means joining a team of more than 230,000 dedicated people from around the globe.
At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
**Job Overview**:
The Ops Sup Sr.
Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team.
The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Lead and mentor a small Operation Support team (typically up to 10) through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations
- Conduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc.
- Analyze Operations information and make evaluative judgements to solve problems
- Responsible for Identifying and resolving routine problems and operational issues with broader departmental impact within established procedures
- Identify hiring needs to ensure adequate staffing
- Serve as a backup for manager, as needed
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
- Ability to manage teams.




- Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
**- Qualifications**:
- 2-5 years of related business experience including at least one-year supervisory experience
- Proficient in Microsoft Office
- Proactive leadership and motivational skills
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
**- Education**:
- Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.
- Conocimientos básicos o Intermedios de metodología de proyectos Agile, Scrum, planeación y cumplimiento de fechas
- Conocimiento de regulación fiscal CFDI 4.0 para emisión de Facturación
- Ingles Básico o Intermedio, para conferencias esporádicas en este idioma
- Administración de proyectos
- Conocimientos intermedios de productos bancarios y funcionalidad.
- Habilidad en Negociación y solución de problemas
- Gestión de Equipos multidisciplinarios
- Facilidad de palabra y Negociación de conflictos
- Flexibilidad de horario
- Trabajo Hibrido
- Manager con linea de reporte de 14 colaboradores
- Nível C11
Líder de requerimientos para mantenimiento de estados de cuenta con conocimientos básicos o intermedios en administración de proyectos, así como la atención de mantenimiento de preferencias de envío de estados de cuenta, relación con Proveedores y seguimiento de gastos.
**Job Family Group**:Operations - Core
- **Job Family**: Operations Support
- **Time Type**: Full time
- **Most Relevant Skills**:Please see the requirements listed above.
- **Other Relevant Skills**:For complementary skills, please see above and/or contact the recruiter.
- View Citi's _EEO Policy Statement_ and the _Know Your Rights_ poster._

📌 Banamex Supervisor Senior De Apoyo De Operaciones (Xico)
🏢 Citi
📍 Xico