**Location**: Guadalajara, Jalisco, Mexico (100% On-Site)
**Schedule**: Full-time | 5 days per week | In-office
**Monthly Salary**: Up to $15,000 MXN (based on English proficiency and experience)
**English Level Required**: Intermediate to Advanced
Position Overview
We are currently hiring a **Bilingual Sales / Collections Specialist** for a fully on-site position in Guadalajara, Jalisco.
This role is adecuado for professionals with experience in **sales or collections** who are confident communicating with clients and handling sensitive conversations.
You will be responsible for contacting leads or clients, understanding their situation, and guiding them through the next steps through effective communication and follow-up.
**Important**: This is an on-site position in Guadalajara.
Remote or hybrid work is not available.
Key Responsibilities
- Contact clients and leads via phone, messages, and follow-ups
- Handle conversations related to payments, services, or account status
- Manage collections conversations in a professional and respectful manner
- Maintain clear communication in English and Spanish
- Enter and update client information, notes, and interactions in the CRM
- Follow up consistently to improve conversions and client engagement
- Handle sensitive information with confidentiality and professionalism
- Collaborate with internal teams to ensure proper case handling
**Requirements**:
- English level: intermediate to advanced,
written and spoken
- Spanish proficiency, written and spoken
- **Previous experience in sales or collections (required)**:
- Strong communication and negotiation skills
- Ability to handle objections and guide conversations effectively
- Comfortable working with CRM systems and multiple tools
- Ability to work full-time on-site in Guadalajara, Jalisco
Preferred Experience
- Experience working with U.S.based clients or companies
- Background in call center, customer service, or retention roles
- Experience handling high-volume communication and follow-ups
Required Documentation
Applicants must be able to provide the following documentation during the hiring process:
- RFC
- Constancia de Situación Fiscal *****)
- CURP
- NSS
- Valid government-issued ID
- Proof of address
What We Offer
- Stable, full-time on-site position in Guadalajara
- Competitive salary up to $15,000 MXN based on English and experience
- Professional and supportive work environment
- Structured processes and clear workflows
- Ongoing training and team support
- Opportunities for professional growth
If you have experience in **sales or collections**, strong communication skills, and are looking for a stable on-site opportunity in Guadalajara, we encourage you to apply.
Pay: $15,****** - $17,****** per month
Application Question(s):
- Do you live inside ZMG?
Work Location: In person