The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients

Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales

Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries

Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed

Support expansive and diverse array of products and services

Assist with ongoing Lean and process improvement projects

Resolve complex problems based on best practice/precedence, escalating as needed

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating,



managing and reporting control issues with transparency. Qualifications:

2-4 years of relevant experience

Proficient in Microsoft Office

Comprehensive knowledge of Dispute process

Ability to work unsupervised and apply problem solve capabilities

Ability to work occasional weekends to support Pega releases and COB testing

Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s)

Demonstrated analytical skills

Consistently demonstrates clear and concise written and verbal communication skills Education:

High School diploma or equivalent This provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Actividades

Validar que los cajeros automáticos estén en optimas condiciones (procesadores, funcionamiento, temas estéticos).

Realizar desglose de registros (series y/o actividades trabajadas)

Altas, Bajas y cambios de cajeros automáticos.

Visita en sedes para revisión de ATMs - Atizapán, Tláhuac e Iztapalapa.

Contacto con proveedores, almacén, inventarios e insumos.

Requisitos

Preparatoria concluida y comprobable

Experiencia deseable como técnico de instalaciones de cajeros automáticos.

Disponibilidad para trabajo en campo; 70% vs 30% oficina.

Zona de trabajo oficina: Santa Fe.

Conocimiento en cajeros automáticos (funcionamiento, partes, fallas, etc)

Manejo de Excel (registros de números de series,



bases de datos, tablas dinámicas, comandos, etc.)

Disponibilidad de horario: 9 am a 6:30 pm (posibles guardias en sábado)

Recomendaciones

Revisa y analiza el puesto de trabajo, si cumples con los requisitos postúlate.

La vacante estará publicada 5 días y tiene fecha de vencimiento para poder postular.

Actualiza tu perfil en Workday y asegúrate de ADJUNTAR tu CV

Remuneración competitiva, beneficios y prestaciones superiores.

Factor de descarte: Aquellos candidatos que no cumplan con los requisitos mínimos establecidos en la publicación serán descartados del proceso de selección. Asegúrate de demostrar claramente tu experiencia y habilidades en tu postulación.

------------------------------------------------------

Job Family Group: Operations - Core

------------------------------------------------------

Job Family

Operations Support

------------------------------------------------------

Time Type

Full time

------------------------------------------------------

Most Relevant Skills Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

📌 Banamex - Analista de Campo de Cajeros Automáticos (Ciudad de México)
🏢 Citi
📍 Ciudad de México