The Ops Sup Sr. Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes. Responsibilities:

Manage professional teams and departments through delegation of tasks and responsibilities

Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as maintain appropriate staffing requirements

Monitor the team’s quality and efficiency of end results and manage all training and development needs of assigned personnel

Create and develop budget, policy formation and short-term resource planning

Manage occasionally complex and varied issues with significant departmental impact

Apply in-depth knowledge of how areas integrate within the sub function as well as coordinate and contribute to the goals of the entire function

Provide evaluative judgment based on analysis of information in complicated and unique situations

Ensure essential procedures are followed and contribute to the defining standards

Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members.

Ability to manage teams. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Qualifications:

6-10 years of experience with background in Financial Services Industry (Commercial Banking related experience is an advantage)

Extensive knowledge of the Client Onboarding processes

Working knowledge of Commercial Liability Account Opening, Maintenance & Anti Money Laundering (AML) Requirements





Working knowledge of Systematics, Filenet, Citi Know Your Client (KYC), Workforce Management (WFM) and Commercial Liability Products

Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

Proven organization and time management skills

Consistently demonstrates clear and concise written and verbal communication skills Education:

Bachelor’s degree/University degree or equivalent experience

Master’s degree preferred This provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Profesional senior con experiencia deseable en la industria de servicios financieros, especializado en Operaciones de Atracción de Talento y Recursos Humanos. Sólida trayectoria liderando equipos operativos de alto desempeño, garantizando la ejecución optimizado de procesos, contratación, incorporación de talento y soporte operacional de RR.HH.

Experiencia en la gestión de proyectos, optimización de procesos, control de indicadores, gobierno operativo y mejora continua, colaborando estrechamente con líderes de reclutamiento, negocio y stakeholders senior para cumplir objetivos estratégicos de talento.

Experiencia y Conocimientos Clave

Liderazgo de equipos operativos

Experiencia en la incorporación de nuevos colaboradores

Coordinación de actividades de pre-boarding y onboarding

Administración y seguimiento de indicadores de desempeño, productividad y calidad

Gestión de capacidad operativa y planeación de recursos

Implementación de mejoras de procesos, automatización y eficiencias operativas.

Gestión de proveedores y coordinación con áreas de Recursos Humanos y Negocio.

Elaboración y administración de presupuestos y controles operativos.

Monitoreo del cumplimiento de políticas internas, auditorías y estándares de control.

Generación y análisis de reportes ejecutivos para la toma de decisiones.

Competencias de Liderazgo

Dirección,



desarrollo y coaching de equipos de alto desempeño.

Gestión del desempeño, planes de desarrollo y sucesión.

Delegación efectiva y supervisión de resultados.

Gestión del cambio y transformación operativa.

Influencia y manejo de stakeholders senior.

Toma de decisiones basada en datos y métricas.

Resolución de problemas complejos en entornos dinámicos.

Competencias Personales

Pensamiento analítico y estratégico.

Excelente organización y administración del tiempo.

Comunicación ejecutiva oral y escrita.

Orientación a resultados y al cliente.

Adaptabilidad y capacidad para trabajar bajo presión.

Atención al detalle

Colaboración e influencia

Mentalidad de mejora continua

Licenciatura Concluida

Deseable Maestría

Nivel de Inglés: Intermedio

Líder experimentado en operaciones de Atracción de Talento y Recursos Humanos, con capacidad para gestionar equipos grandes y multifuncionales, diseñar mejoras operativas y garantizar altos niveles de calidad y eficiencia. Capaz de influir en stakeholders senior, impulsar estrategias de transformación y asegurar una experiencia de contratación excepcional para candidatos, hiring managers y socios de negocio.

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Job Family Group: Operations - Core

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Job Family

Operations Support

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Time Type

Full time

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Most Relevant Skills Please see the requirements listed above.

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Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

📌 Banamex Senior Operations Support Manager (Talent Acquisition Operations) (Ciudad de México)
🏢 Citi
📍 Ciudad de México