We are a fast-growing U.S.-based printing and branding company serving customers across North America. We are seeking a bilingual customer support professional to join our team and work directly with U.S.-based customers and internal departments.
Responsibilities
- Answer inbound customer calls and emails
- Provide order status updates
- Follow up on customer requests and quotes
- Schedule appointments and callbacks
- Update customer information in CRM systems
- Assist with order tracking and issue resolution
- Communicate professionally with U.S.-based customers