General Payments is seeking a Quality Control Specialist to ensure customer interactions meet our high standards.
You'll evaluate conversations against defined quality criteria, deliver constructive feedback, and partner with service teams to improve performance and client satisfaction.This role emphasizes accuracy, reporting, and continuous improvement within a collaborative team, contributing to service excellence and the overall quality journey at a global payments leader.
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📌 Quality Assurance Associate I — Customer Experience (Xico)
🏢 Global Payments
📍 Xico
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