About Concord Servicing Concord Servicing is a leading financial services company and full-scope loan servicer that delivers compliant, versátil, and scalable portfolio servicing solutions to loan and lease originators and capital providers — ensuring the best possible experience for their customers. We are currently seeking a driven, bilingual Commercial Loan Workout & Collections Specialist to join our team.

Position Overview The Commercial Loan Workout & Collections Specialist plays a critical role in safeguarding the financial standing of the organization and its clients. This position is responsible for managing a portfolio of defaulted commercial loan accounts (91+ days past due), developing and executing strategies to cure delinquencies, and delivering timely, data-driven recommendations to our clients and investors.

If you are results-oriented and thrive in a fast-paced, compliance-driven environment, we want to hear from you.

Essential Duties And Responsibilities

- Manage a portfolio of delinquent commercial accounts (91+ days past due), proactively engaging customers via phone, text, and email to achieve resolution
- Apply proven negotiation techniques to cure delinquencies through payment in full, structured repayment plans, or negotiated settlements — with a measurable track record of success
- Analyze credit reports and TLO reports to identify asset profiles, assess collectability, and develop accelerated collection strategies for clients and investors
- Conduct skip tracing, asset investigations, and collateral reviews to support collection efforts and provide actionable intelligence
- Apply all collection and negotiation activities in compliance with FDCPA, OFAC, ECOA, SCRA, BSA/AML, GLBA, UDAAP, applicable state regulations, and company policy




- Support legal processes by preparing documentation, coordinating information, and negotiating pre-litigation or post-litigation resolutions
- Maintain accurate, detailed account documentation within the system of record at all times
- Provide timely updates, portfolio reporting, and strategic collection recommendations to management, commercial clients, and investors
- Handle inbound calls professionally, representing Concord Servicing's brand with every interaction
- Communicate fluidly in both English and Spanish to effectively serve a diverse customer base
- Perform additional duties as assigned

Requirements

- Bilingual — English and Spanish required (written and verbal fluency in both languages)
- 5+ years of commercial collections experience required, with a demonstrable record of curing delinquencies and recovering assets
- Proven experience negotiating payment plans and settlements on commercial accounts
- Strong ability to analyze credit bureau reports and TLO reports to formulate and present collection recommendations to clients and investors
- Comprehensive knowledge of FDCPA, OFAC, ECOA, SCRA, BSA/AML, GLBA, and UDAAP
- Familiarity with litigation processes, terminology, and pre- and post-judgment collection strategies
- Proficient in Microsoft Office (Outlook, Word, Excel); experience with Salesforce, credit bureaus, and TLO is a plus
- Strong skip tracing, research, and analytical capabilities
- Ability to manage multiple priorities, stay organized, and perform with composure under pressure
- Exceptional written and verbal communication skills in English and Spanish
- Must be eligible to work in Mexico

Benefits

- Salary: 30,000-35,000 Mexican pesos per month
- Medical Insurance
- Life Insurance
- Dental Insurance
- Legal Benefits
- Food Vouchers
- Internet Allowance

📌 Commercial Loan Workout & Collections Specialist (Ciudad de México)
🏢 Concord
📍 Ciudad de México