**Company Description**At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results.Our talented, integral workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed.Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution.When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together.We champion you, because when you succeed, we do too.We enable your best to power our future.
**Job Description** About the Role**:The Bilingual Contact Center Recruitment Specialist is a Hybrid position responsible for consistently achieving phone recruitment, resolution, and installation targets.You'll utilize proven recruitment techniques to engage pre-determined households and persuade them to participate in Nielsen ratings across our various panels.This role requires a unique combination of skills and style,



along with in-depth knowledge of Nielsen's operations.This role is a Hybrid position with a requirement to work in the office and has flexibility for working from home.The majority of the time will be spent working in the office.
**Job Responsibilities & Home Office Requirements**:- Recruit households for Nielsen ratings panels via phone- Conduct interviews, gather data, and schedule installations- Meet performance targets and quality standards- Resolve objections and build rapport with households**Qualifications**- High school diploma or equivalent work experience.
- Fluency in English and Spanish (written and spoken) is essential.
**Benefits**:- Hybrid position- Workplace Computer Equipment- IMSS (Mexican Social Security Institute)- 30 days of bonus- 12 days of vacation after the first year- Life Insurance- Major Medical Expense Insurance- 9% Food Stamps- 13% Savings Fund- 50% Vacation Bonus**Additional Information

📌 Contact Center Specialist (Guadalajara)
🏢 The Nielsen
📍 Guadalajara