Provide exceptional customer service by ensuring timely follow-up on purchase orders, shipments, and invoicing while meeting service level commitments. Collaborate with Planning, Production, Logistics, and Sales teams to ensure product availability and demand fulfillment.

Responsibilities

- Enter and manage customer orders in the ERP system.

- Monitor customer purchase orders from receipt through final delivery.

- Collect, analyze, and consolidate demand forecasts.

- Monitor and analyze the On-Time Delivery (OTD) indicator.

- Manage and resolve escalations related to deliveries, product availability, and customer service.

- Follow up on shipments, deliveries, and invoicing processes.

- Participate in the Sales & Operations Planning (S&OP;) process for demand, supply, production, and inventory planning.

- Monitor and analyze key performance indicators (KPIs) such as OTIF, Inventory Turns, Forecast Accuracy, Service Level, and Cost-to-Serve.

- Prepare executive reports and analyze data to support decision-making.

- Coordinate with Production, Purchasing, Logistics, and Sales teams to ensure customer commitments are met.





- Identify and implement continuous improvement opportunities in customer service and supply chain processes.

Minimum Qualifications

- Bachelor's degree in Industrial Engineering, Logistics Engineering, Supply Chain Engineering, Business Administration, or a related field.

- Minimum of 3 years of experience in Customer Service, Supply Chain, Demand Planning, or Customer Service roles within a manufacturing environment.

- Intermediate Microsoft Excel skills (formulas, pivot tables, and data analysis).

- Advanced English (business and conversational proficiency).

- Knowledge of ERP systems (SAP, Oracle, or equivalent), capacity planning, and production constraint management.

- Knowledge of the Sales & Operations Planning (S&OP;) process.

Preferred Qualifications

- Knowledge of Lean Manufacturing, Six Sigma, and continuous improvement methodologies.

- Experience in automotive, electronics, or industrial manufacturing environments.

- Power BI or other data visualization and analytics tools.

- Advanced Microsoft Excel skills (pivot tables, formulas, data analysis).

📌 Customer Service (Ciénega de Flores)
🏢 Donaldson
📍 Ciénega de Flores