Ciudad Juárez | Service Center - Customer Service Agent - Ejecutivo de Servicio al Cliente

- Av. Santiago Troncoso No. 931 E. Local A. Prologis Park Independencia Edificio No.2 Ciudad Juárez, Chihuahua, México, C.P. 32599., 32599 Chihuahua, Ciudad Juarez, Mexico
- Full-time

Company Description “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

- 19,000 trained professionals
- 300+ locations worldwide
- Fortune 500
- Globally unified systems

Major Duties and Responsibilities

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the TRANSCON (Transportation ) Department

- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operational system
- Track and Trace TRANSCON Files and reporting
- Use export TRANSCON Workflow on daily basis
- Ensure accurate and timely client and vendors billing.
- Ensure delivery of freight and timely clearance when applicable
- Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards.
- Contribute to maintain good relationships with suppliers
- Meet compliance at all times to regulations internal and external in accordance with government regulations.




- Understand department process flow, and looking for best practices to improve operational efficiency and productivity
- Ensure all customers standard operating procedures in place and updated in the DLSOPs
- Meet KPI standards in accordance with the Company’s procedures
- Network communications, timely responses to emails and requests (internal and external)
- Escalation of problems to Management when necessary
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

KNOWLEDGE & BEHAVIORS:

Knowledge:

- Expeditors’ Company Policies and Procedures
- Basic local regulatory knowledge for compliance
- General Logistics Industry knowledge
- Hazardous materials certification (preferred)

Behaviors:

- Positive and willing to help attitude

Qualifications

Skills:

- Pro-active, strong organizational skills.
- Good computer skills (Excel, Word)
- 90% Fluent in English
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

Additional Information -Work from home: NO (any changes will be notified)

-Type of position: full-time, permanent contract

- 100% Bilingual (Spanish/English)

- Logistics Expertise

📌 Customer Service Representative (Ciudad Juárez)
🏢 Expeditors
📍 Ciudad Juárez