C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.
PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH
? We’re Hiring: Customer Service
? Job Information
- Job Title: Customer Service
- Job ID: VR900
- Industry: Home Services / Virtual Assistant Services
- Location: Mexico
- Job Status: Full Time
- Work Schedule: 5 days per week, 9 hours per day, 1 hour lunch, two 15-minute breaks, Pacific Standard Time (PST)
- Compensation: $900 per month
- Target Start Date: ASAP
? Role Overview
- This role supports U.S.-based home services businesses by handling inbound customer calls and booking appointments.
- The selected candidate will represent the client as an extension of their internal team and deliver professional, friendly, and accurate customer interactions.
? About the Client
- The client is a U.S.-based virtual assistant company that provides inbound call handling and appointment setting services.
- They support home services businesses such as cleaning companies, electricians, plumbers, landscapers, and similar trades.
? About the Role
- The role focuses on managing inbound calls, answering customer inquiries, and scheduling appointments using client CRM and scheduling systems.
- Full training is provided on call scripts, customer handling, and booking procedures.
? Key Responsibilities
- Answer inbound calls from prospective customers in a professional and friendly manner
- Represent the client as if working directly in their office
- Use the client’s standard greeting and approved scripts
- Accurately answer customer inquiries about services
- Book appointments using the client’s CRM or scheduling platform
- Take detailed call summary notes during each interaction
- Record customer contact information, inquiry details, and relevant notes
- Send complete and accurate call summaries to the client after each call
- Send follow-up text messages or emails when required
- Maintain high accuracy and attention to detail at all times
? Work Schedule & Shift Assignment
- Business operates 7 days per week based on client demand
- Available shifts (all times in PST):
- 5:00 AM – 2:00 PM
- 7:00 AM – 4:00 PM
- 8:00 AM – 5:00 PM
- 11:00 AM – 8:00 PM
- Rest days vary depending on client needs
- Common rest day combinations include:
- Monday–Sunday
- Tuesday–Wednesday
- Thursday–Friday
- Saturday–Sunday off is possible depending on client assignment
- Final shift assignment is determined after the 2-week training period based on call volume and coverage requirements
- Flexibility with scheduling is required
?️ Qualifications & Skills
- Internet speed of at least 40 Mbps with low latency
- Computer with a minimum of 6 cores, 12 threads, and 8 GB RAM
- Reliable backup power source
- Previous BPO or call center experience preferred
- Ability to multitask while managing calls and documentation
- Strong spoken and written English communication skills
- Confidence communicating directly with U.S.-based clients
- Excellent attention to detail with accurate data entry
- Willingness to receive feedback and make adjustments
- Adaptable, dependable, and able to adapt to changing schedules
- Motivated, hardworking, and eager to add value
Submit your application today and take the first step toward your next great opportunity!