Overview:

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.

Come make an impact every day at Zebra.

What We're Looking For:

Serves as the post-sale creator of programs and calls to action to drive lifecycle retention and adoption for segments of customers to support Customer Success Executives, Account Managers or Partner

Customer Success resources. Uses in-depth knowledge of customer industry vertical business processes and product/solution use cases to drive and increase adoption and utilization of Zebra's products. Analyze usage patterns and identify new or unutilized features to help customers/partners improve specific business results and maximize value from the product(s).

May recommend specific solutions to achieve customer’s desired result.



Responsibility for identifying opportunities and supportive CSE/AM/CHAM to drive additional revenue from assigned customers/partners, including upselling and cross-selling of related products; accountable for renewal and retention results for accounts not covered by Customer

Success Executives (Zebra/Partner). Ensures best practices are adopted for product use. May coordinate with product BU / servie delivery to create customer-facing communications on service/quality improvement programs for CSEs and AMs. May work across functional areas of the company, including

Marketing, Sales, Professional Services, Engineering, Finance, Training, and/or Support.

Job Requirements

- Minimum Education:

o Bachelor’s degree or equivalent training/experience required, Master’s Degree or relevant experience preferred
- Minimum Work Experience (years):

o 2-5 years' vertical marketing, sales and/or customer success experience
- Key Skills and Competencies:

o Ability to learn quickly, including strong technical acumen o Strong communication skills o Synthesize complex data into themes and develop recommendations, programs, calls-to action o Logical, structured thinking to build actionable,



executable plans o Team player with proven track-record of building relationships with sales and operations leaders o Relevant workflow and/or operations understanding for solution / vertical area o Financial acumen to build ROI models

Benefits:

We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.

Job Posting Statement:

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system.

Our Talent

Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

AI Technology Statement:

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.

📌 Customer Success Specialist Mgr (Ciudad de México)
🏢 Zebra Technologies
📍 Ciudad de México