Disruptive Talents, a boutique headhunting and strategic recruitment firm, is collaborating with an international Forex brokerage to identify a Client Relations Specialist - Sales Admin Support based in Brazil.

At Disruptive Talents, we connect commercially driven talent with high-growth financial services organisations. This search is conducted on behalf of an international Forex brokerage seeking to accelerate client acquisition, strategic partnerships, and revenue growth across Latin American markets.

About the Company A regulated international Forex brokerage operating across multiple jurisdictions, the company provides trading access and infrastructure solutions to professional traders, institutional clients, introducing brokers (IBs), asset managers, and strategic partners. With a growing global footprint and a strong emphasis on technology, compliance, and scalable brokerage solutions, the firm continues to expand its presence in key regional markets, including Colombia, Mexico and Brazil.

About the role:

The Customer Support Specialist will be responsible for providing high-quality support to customers, managing inquiries and concerns, and ensuring a positive customer experience across all communication channels.

This role requires excellent communication, organisation, and problem-solving skills, along with the ability to build strong customer relationships and coordinate effectively with internal teams. The Customer Support Specialist will act as a key point of contact for customers, helping resolve issues efficiently while contributing to customer satisfaction, retention, and continuous service improvement.

What you will do:





- Serve as a primary point of contact for customers across phone, email, messaging, and other support channels.
- Respond to customer inquiries, requests, and complaints in a professional, timely, and customer-focused manner.
- Investigate customer issues, identify appropriate solutions, and ensure cases are followed through to resolution.
- Build and maintain positive relationships with customers, ensuring their needs and concerns are addressed efficiently.
- Proactively follow up with customers to confirm resolution, satisfaction, and any additional support needs.
- Maintain accurate and complete records of customer interactions, requests, complaints, and resolutions within the CRM or customer support system.
- Coordinate closely with Finance, Operations, Dealing, Sales, and other internal teams to resolve customer issues and ensure effective communication.
- Escalate complex, sensitive, or unresolved cases to the appropriate internal stakeholders while maintaining ownership of the customer experience.
- Identify recurring customer issues, trends, and pain points and communicate insights to relevant teams.
- Support the implementation and continuous improvement of customer service policies, procedures, workflows, and best practices.
- Assist in preparing customer support reports and tracking relevant service trends and performance.




- Stay up to date on company products, services, processes, and relevant industry developments to provide accurate support.
- Contribute to creating a consistent, responsive, and professional customer experience.
- Perform other customer support and administrative responsibilities as assigned by the manager.

What We Are Looking For:

- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field .

- Proven experience in customer service, customer support, client services, sales support, or a related customer-facing role .

- Strong verbal and written communication skills.
- Excellent Spanish and English language skills to communicate effectively with customers and internal stakeholders.

- Strong organisational and multitasking abilities with excellent attention to detail.
- Strong problem-solving skills and the ability to assess customer needs and identify appropriate solutions.

- Ability to manage challenging customer interactions calmly, professionally, and empathetically.
- Ability to prioritise multiple customer requests and cases in a fast-paced environment.

- Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint) and CRM/customer support software.

- Strong interpersonal skills with a customer-first and collaborative mindset.
- Ability to work effectively across multiple departments and follow through on issues until resolution.

What We Offer:

- Exposure to general financial markets and high-value clients.
- Clear career progression in a fast-growing brokerage environment.
- Collaborative, performance-oriented culture.

📌 Customer Support Specialist (México)
🏢 Disruptive Talents | Talent for What Matters
📍 México