The Shift Manager is operations leadership position responsible for managing shift operations at a delivery station with a primary focus on safety and productivity. This role leads teams of Associates to achieve operational targets while maintaining the highest safety standards. This position requires working rotating shifts including nights, weekends, and holidays.

During Peak

Events (High Season), this role is required to work on weekends and holidays, including night shifts to ensure the execution of plans.

Key job responsibilities

Safety Leadership (Primary Focus)

Champion workplace safety as the #1 priority in all decisions

Ensure 100% compliance with WHS protocols and conduct daily safety audits

Investigate incidents immediately and implement corrective actions

Lead by example in following safety procedures and wearing required PPE

Productivity Management (Primary Focus)

Drive achievement of key metrics.

Supervise daily operations (inbound, sort, dispatch) during night shifts

Manage delivery cycles (Same Day, Late Same Day, Cycle 2) .

Monitor real-time productivity and make immediate adjustments to meet targets

Balance productivity goals with safety requirements - never compromise safety for speed

Operational Management

Coordinate with DSPs to guarantee route capacity and quality

Manage labor allocation to optimize productivity while maintaining safe staffing

Ensure quality standards in sort and load processes

Respond to operational challenges during night shift operations

People Leadership





Lead a team of 15-30 Associates during assigned shift

Provide daily coaching on safe work practices and productivity improvement

Deliver real-time feedback and create a positive, safety-first environment

Participate in onboarding of new AAs

Continuous Improvement & Collaboration

Analyze daily safety and productivity data to identify improvement opportunities

Implement initiatives to reduce safety incidents and increase throughput

Support new operations launches (Grey Kangaroo, new coverage areas)

Collaborate with cross-functional teams.

Report results and escalations to Station Manager

- 1+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a versátil schedule/shift/work area, including weekends, nights, and/or holidays
- Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts
- Speak, write, and read fluently in English
- 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

📌 Delivery Area Manager, Amazon Logistics (San Luis Potosí)
🏢 Amazon
📍 San Luis Potosí