The Fraud Ops Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to develop fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balanace methodology.
**Responsibilities**:
- Manage a team, the budget and planning
- Analyze fraud trends, conduct investigative research into fraud behavior and losses to determine the nature of fraud patterns
- Manage department projects/ processes, including data sampling, modeling design, modeling development, validation, and implementation
- Lead modeling and analytical projects through completion
- Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions
- Provides evaluative judgment based on information analysis in complicated and unique situations to solve complex issues
- Ensure delivery of end results and contribute to the formulation of procedures
**Qualifications**:
- 5-8 years of experience in a related role
- Demonstrated ability to filter, prioritize and validate potentially complex and dynamic material from multiple sources
- Ability to persuade and influence others and negotiate with third parties
- Consistently demonstrates clear and concise written and verbal communication
- Demonstrated ability to remain unbiased in a diverse working environment
**Education**:
- Bachelor's degree/University degree or equivalent experience
The Fraud Ops Manager is a senior level position responsible for contributing to the development of fraud management policies,



processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.
The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk / reward balance methodology.
**Responsibilities**:
- Solve complex authorization levels fraud prevention and loss control issues with significant cross-departmental and departmental impact
- Recommend and implement new work procedures and address and resolve exceptional / unusual issues
- Partner with the operation team (s) and other departments within fraud prevention and bussines
- Contribute to the development of new techniques and processes for the area or function
- Serve as an expert in fraud prevention and authorization levels, overseeing a segment of the workforce
- Evaluate moderately complex and varied issues with substantial potential impact
- Assume informal / formal leadership role within teams, and coach and train new recruits
Qualifications:
- 5-8 years of experience in a related role
- Intermediate to senior level experience in a similar position preferred
- Proven experience in the Investigation and Fraud claims process
- Experience in trend analysis and alerts in early fraud detection
- Processes card transaction authorization and compensation
- Proficient in Microsoft Office and Access
- Consistently demonstrates clear and concise written and verbal communication
**Education**:
- Bachelor's degree / University degree or equivalent experience in Financial,Marketing, Actuary, International Business and/ or Business administrator
- **Job Family Group**:
Operations - Services
- **Job Family**:
Fraud Operations
- **Time Type**:
Full time
- **Most Relevant Skills**
Please see the requirements listed above.
- **Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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📌 Banamex Assistant Vice President Fraud Prevention Customer Experience (Xico)
🏢 Citi
📍 Xico