Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C;). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

Job Summary The Asset Management & Testing Supervisor is responsible for leading the daily operations of the asset management, testing, and depot teams. This role ensures IT assets are properly tracked, tested, deployed, recovered, and disposed of throughout their lifecycle while maintaining high service quality, inventory accuracy, and operational efficiency. The supervisor manages team performance, supports escalations, oversees asset controls, and works closely with IT, Procurement, Finance, and vendors.

This role also drives process improvements and automation initiatives while ensuring compliance, audit readiness, and effective end-user support.

Work Schedule Monday - Friday | 8:00 AM - 5:00 PM EST On-site at Plaza San Telmo Office, Aguascalientes, Mexico Key Responsibilities Lead and supervise the daily activities of the testing and depot operations team

Ensure all devices and peripherals are properly tested, validated, and approved for deployment

Oversee functional testing of laptops, desktops, monitors, docking stations, printers, and other IT equipment





Support and guide technicians in diagnosing and resolving complex hardware and peripheral issues

Establish and maintain testing procedures, quality standards, and operational guidelines

Monitor team performance, productivity, and service levels to ensure operational objectives are met

Manage escalations and provide technical leadership for challenging cases

Analyze testing results, identify recurring issues, and implement corrective actions

Collaborate with Asset Management and Logistics teams to support inventory accuracy and asset readiness

Drive continuous improvement initiatives focused on quality, efficiency, and process automation

Maintain documentation, reporting, and audit-ready records

Partner with vendors and internal stakeholders to resolve hardware quality issues and improve service delivery

Ensure compliance with company policies, security requirements, and operational standards Requirements Leadership & Operations Team leadership and performance management

Workload planning and prioritization

Service delivery management

Process improvement and operational excellence

Escalation management and problem resolution

Strong communication and stakeholder management skills Technical Skills Advanced hardware troubleshooting and diagnostics





Testing and validation of IT equipment and peripherals

Device imaging, staging, and deployment processes

Root cause analysis and issue resolution

Quality assurance and quality control methodologies

Inventory and asset management processes Technical & Business Skills Asset Management Systems (ServiceNow or similar) - Advanced

Work Order and Ticket Management Systems - Advanced

Microsoft 365 (Excel, Word, Outlook, PowerPoint) - Advanced

Hardware Testing and Diagnostic Tools - Advanced

Inventory and Asset Tracking Tools - Advanced

Endpoint Management Solutions (Intune or similar) - Intermediate

Data Analysis and Reporting Tools (Power BI or similar) - Intermediate

Automation Tools (Power Automate or similar) - Preferred Qualifications Experience leading asset management, testing, depot, or IT operations teams

Strong understanding of IT asset lifecycle management

Experience with inventory control, asset audits, and operational reporting

Experience managing vendor relationships and cross-functional stakeholders

Advanced English proficiency (written and verbal) Benefits Competitive compensation and benefits package: Competitive salary and performance-based bonuses Comprehensive benefits package: Grocery vouchers, saving funds, SGMM, etc. Career development and training opportunities Dynamic and inclusive work culture within a globally renowned group Private Health Insurance Pension Plan Paid Time Off Training & Development Note: Benefits differ based on employee level.

📌 FBS Asset Management Supervisor (Aguascalientes)
🏢 Capgemini
📍 Aguascalientes