**Guadalajara, Mexico**
**Aeries /**
**Payroll**
**/ Hybrid**
**Sales Representative (junior)**
**Key Responsibilities**:
- Work closely with the Services, Training, and Support team to deliver a seamless onboarding experience for customers.
- Ensure client sites are configured to contract specifications and clients can confidently utilize products.
- Follow up with customers on product utilization and provide ongoing care to customers to optimize their use of it.
- Remain in constant contact with the customer throughout the onboarding phase, ensuring adoption and satisfaction with the product. You will own the client relationship for the first 30-90 days, or until onboarding is completed.
- Provide customer feedback on Modules to assist in continuous improvement.
- Manage day-to-day administrative client requests as required such as adding and removing users and site setting changes.
- Collaborate with colleagues to improve processes and best practices for the implementation and customer training of Governance products: including board collaboration and entity management.
**Required Experience/Skills**:
- 1 year of experience in sales, account management, or a proven track record in SaaS/software implementation management, or software/SaaS customer success/support.
- A desire to collaborate, with a deep understanding of the technology behind SaaS.
- Excellent Project Management experience.
- Outstanding written and verbal communication skills.
- Superb personal organizational skills to ensure all client commitments are met.
- A strong customer focus with the ability to deliver extremely high levels of customer satisfaction.
- Experience with corporate governance, corporate legal teams, or entity management is a plus.