️ About Bright:
Hey there! We’re Bright, a fintech solar energy startup on a mission to reverse climate change, starting in Mexico. We do so as a finance and technology layer powering the solar installer and entrepreneurial ecosystem - working hard to simplify the process through automation.
In just a few years, we've become Mexico's #1 residential solar financier. We’ve coordinated everything needed to get solar on homes - from financing to installation - so customers can go solar with no money down. We've raised funding from top investors like First Round Capital, Y Combinator, and Leonardo DiCaprio. They believe, like we do, that we can grow exponentially while having fun and being one of the best places to work in solar.
**About the position**:
Join us as a Customer Enjoyment Installations Analyst to bring clean solar energy to Mexico! Work with our Customer Enjoyment team and play a critical role in achieving Bright’s goals by aligning the Customer Enjoyment team with the company's priorities. You'll be responsible for acting as the customer liaison that coordinates installations across all geographies in Mexico to ensure a great customer experience. This means troubleshooting efficiently with different stakeholders when problems arise, ensuring installations are completed within Service Level Agreements, and giving effective feedback to all stakeholders (installers, warehouse, procurement, etc.) for constant improvement while offering the best customer experience.
Tareas
Your tasks and responsibilities will be
- Strategic Planning:
- Schedule installations with customers across Mexico according to installer and warehouse availability. Make sure installers arrive on time and customers are ready to receive them.
- Project Management:
- Make sure projects are finished as scheduled within 9 days working closely with the Operations Installer-communication owner.
- Time Keeping:




- Ensure daily checks are implemented to avoid cancellations on visits and ensure Service Level Agreements compliance for Approval of Technical Visits.
- Troubleshooting:
- Generate constant internal improvements and implement Solar Technicians’ and Installers’ feedback to strike zero errors for quality installations.
- Proactivity:
- Iterate current processes and tasks to automate them and make your process scalable through software solutions.
- Ensure solutions are implemented whenever there’s a problem on a customer’s installation.
**Requisitos**:
We’re looking for someone who
- Has at least 1 year of experience in customer service.
- Has the following skills:
- Has SQL skills and database analysis experience.
- You will be the project manager of each installation, so your purpose will be to create new proposals to increase efficiency.
- Is concise and clear in communication (Spanish and English).
- You will be in communication with several teams and as our company is remote, we need you to have great communication.
- Is organized, comfortable with technology, and can adapt to rapid structural changes
- As a start up we face many changes in our processes, which allows you to lead any project you want intending to increase efficiency.
- Is extremely patient and understanding.
- You will be talking via Whatsapp and telephone with our clients, and sometimes they’ll have some problems during their installation, so you have to be patient and understanding with them to be their support in these challenges.
Ventajas
Benefits
The opportunity to learn first hand about the distributed generation regulatory scheme in México while being a part of the fastest-growing startup in the country.
- A fun, high-caliber team that trusts you and gives you the freedom to be brilliant.
- Possibility to earn equity at Bright.
- Private health insurance.
- Access to cost-free mental health care.
- Parental leave.
- Access to top tier mentorship programs.
- Remote work.
- Private health insurance.
- Remote work (40 hrs a week).
- Salary range: $15,000 - $20,000 MXN monthly gross.

📌 Servicio Al Cliente y Seguimiento a Instalaciones (Ciudad de México)
🏢 Bright
📍 Ciudad de México