Discover ING Bank
ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, “do your thing”. Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But there’s a catch. In return for great freedom, we expect people to do great things for our customers, our stakeholders, and ING at large.
To work here is to be surrounded by people who are energetic, ambitious, friendly and respectful: talented specialists who take the responsibility and autonomy to make great things happen. We stay curious, thrive on change, and seek new and better ways to make it happen. Active in Romania for more than 25 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers’ lives and businesses.
Currently, ING is the 4th bank in the local markets, based on the assets and is a universal bank with 1,6 million clients from three business segments: individual clients (Retail), SMEs and Mid-Corporate clients and Wholesale Banking.
Join us!
Mission
As a DevOps Engineer in ING Business you have to be something of a Jack of all trades. You need to know a little about a great number of topics like operating systems, disk management, databases, networking, performance, web sites, load balancing, security, backups, disaster recovery, project management, and configuration management.
Your Day to Day
- Monitor the ING Business suite, document and analyse problems
- Maintain system documentation
- Escalation of incidents to 3rd line support, if needed (developers, Infrastructure, Network, DB Admins).
- Collaborate with Network, OS and other DevOps teams to ensure proper integration of the environment(s)
- Investigate,



analyse, document and solve production incidents
- Reviews and addresses assigned technical support tickets and calls, enters all updates related to such calls into ServiceNow ticketing system, and keeps the team aware of any sensitive or escalating issues
- Develop and maintain the reporting and dashboard infrastructure for the organization
- Enable best practices
- Maintain SLA, System Availability, Capacity management and Performance KPIs
More specific
Tasks outside the tribe (helpdesk & CCS collaboration):
- Maintain the Intranet webpage where CCS & SM colleagues can find information regarding ING Business up to date:
- Create knowledge articles for Helpdesk in order to decrease the number of escalated tickets
- Decrease the number of incidents without compromising quality
Within the tribe:
1. Squad
- Keep squad members up to date regarding the situation on production: document problems & highlight the impact on clients.
- Problem & bug investigation (with dev colleagues)
- Create ELK dashboards for different purposes (monitoring, error alerting, statistics)
- Have recurrent syncs with developers in order to find out the DevOps needs of the squad
- Create/maintain pipelines specific for squad needs
2. Chapter
- Actively participate in ceremonies
- Propose and actively participate in knowledge sharing sessions
- Keep an eye on the chapter's Azure board
- Be a backup for at least one colleague




- ING Business & WSO2 patching
- IPC migration
What you bring to the team
- A good understanding of DevOps practices
- Excellent technical documentation affinity
- Good knowledge of UNIX based systems and features
- Basic knowledge of Oracle/SQL
- Good knowledge and demonstrated troubleshooting abilities on connectivity issues due to firewall, load balancer, proxy and others.
- Experience with automation/configuration management systems (such as Azure DevOps, Puppet, YAML, etc)
- Good knowledge of monitoring tools like Grafana, Zabbix, Kibana or Prometheus
- Experience with CI-CD pipelines and tools (Azure DevOps, Azure Boards, Azure Backlog)
- Ability to effectively interface with technical and nontechnical staff at all organizational levels
- Excellent problem solving/analytical skills and knowledge of analytical tools
- Polite persistence is a must and it pays off
Nice to have
- Knowledge of ITIL and Agile concepts
- Knowledge of technologies dealing with containers: Docker, Kubernetes, Openshift
- Experience with monitoring tools
- Experience with the following technologies is an advantage: Elasticsearch, Logstash, Kibana, Microsoft SQL Server
What we offer
- Impactful work in a fun and collaborative environment;
- Open-concept offices designed for both team work and relaxation;
- Corporate events and social gatherings;
- Hybrid way of working with adaptable working schedule and short week options;
- Monthly budget on Benefit platform;
- Extra annual leave days depending on the total length of working experience;
- Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms: ING Learning Centre, Udemy, Bookster, as well as th

📌 DevOps Engineer Business Banking @ing Bank (México)
🏢 ING
📍 México