**RH: David Nolasco**
**Position**:Service Desk Analyst
**Location**:any state of Mexico
**Industry - Sector: TI**
**What you’ll do?**
- Reach a correct handle time, good adierance percentage, reach first time fix (ftf) metric, maintain communication with the team, team players, participate in implementations
- Advanced level of English
- Focused on user service.
**What you’ll bring**:
- Experience on Service Desk
- Experience on creation of ticket’s
- Knowledge of Service Now
- Experience on Voice
**Soft skills**:
Work Underpressure, Quality at work, Results Oriented
**What can YOU expect in a career with Capgemini?**
- Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini’s clients.
- You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.
- You will contribute to client satisfaction by providing timely and responsive value-added services and work products.




- Capgemini offers a competitive compensation and benefits package.
- Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes. A deeply multicultural organization.
- Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.
**You will love this job because**
- Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation.
- Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.
- Capgemini cultivates an atmosphere for development that enables YOU to be hands-on, planning for your growth, both horizontally and vertically.

📌 IT Technical Support (Tláhuac)
🏢 Capgemini
📍 Tláhuac