**Company Description**:
- Work smart, have fun and make an impact!_
**EcoVadis is the leading provider of business sustainability ratings.** Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.
Learn more about our team and culture on EcoVadis careers page.
If you have questions about the company or open roles you can chat with an insider.
Our Corporate Development department spearheads strategic growth and transformation initiatives that bring together long-term economic success with improvement at scale in sustainable business practices.
- Provide high quality, professional and responsive support service to all users across the business on a range of different technologies, hence allowing them to complete their job seamlessly.
- Support and train end users on solutions managed and maintained by the IT department.
- Manage the technical documentation where appropriate and propose improvements on same.
- Be the technical referral for desktop support and other information systems.
- Install, test and maintain corporate workstations and office peripherals.
- Troubleshoot system and network problems and solve hardware/software faults in line with guidelines and directives from the Network team.
- Patching network devices, workstations, and phones.
- Monitor WAN/LAN efficiency and take appropriate corrective actions.
- Ensure High-availability of office IT infrastructure.
- Assist in managing, monitoring and troubleshooting network systems including Firewalls and switches, under the supervision and direction of the Network team/
- Use the IdP solution based on guidelines of Authorizations teams.
- Manage and Coordinate inventory, stock and purchase of ICT equipment.
- Participate in infrastructure related projects.
- Propose enhancement to existing IT procedures.




- Reporting on infrastructure support and systems.
- Provide assistance for IT related projects.
- Assist internal and external teams for various audits, including Quality, Information Security and Cyber Security audits. Liaise with suppliers as part of operational tasks.
**Qualifications**
- Holder of a degree in Computer Science, Information Technology or equivalent.
- ITIL v4 Foundation
- At least 3 year work experience in IT Support environment
- Good knowledge and hands on experience of Operating systems including Windows 10 and macOS. Knowledge and hands-on experience of Linux and Android is a plus.
- Technical certifications like A+, Network+ and Security+ are a plus.
- Knowledge of cloud technologies like Azure, AWS, GCP.
- Proficiency in Google Workspace/GSuite products/Microsoft Office suite.
- Knowledge and understanding of KPIs and SLAs
- Excellent organization skills, ability to systematize and prioritize.
- Attentive focus on end-users and business goals, with ability to translate business needs into IT specifications.
- Strong communication skills - written and verbal.
- Fluency in English
- Ability to prioritize tasks and strong problem solving skills Versatile and multitasking.
**Additional Information** Location**: Remote from CDMX, Full time position, Permanent Contract
Everyone at EcoVadis contributes to a culture of trust, respect and empowerment. Our growing is full of talented professionals from various fields who all share a desire to change the world.
**What do we offer? **With our team in Mexico, you will have opportunities to exchange and develop your skills within a multinational team, the Ability to work in an autonomous way and in an environment where your ideas are valued, participate in interesting training (including those in our foreign offices), Optional (fully covered or co-financed) health care, life insurance, and Pension Plan. We have a Philosophy of Flexi-time & home office, a competitive salary aligned with your experience, and a casual and very friendly environment.

📌 Infrastructure Support - IT Mid-level Associate (Tláhuac)
🏢 EcoVadis
📍 Tláhuac