ENGIE is a general energy player, resolutely committed to the energy transition and expert in 3 businesses: electricity, natural gas and energy services. ENGIE employs 155,000 people in more than 70 countries and achieved a turnover of around €70 billion in 2015._
- Created in July 2014 and empowered with administrative authority, Global Business Support (GBS) now has employees across multiple countries and entities. Global Business Support is made up Finance - Procurement - Consulting - Real Estate, Human Resources, IT and Legal._
- Being the reference operator for ENGIE's support functions and the trusted partner of the Group's operating entities, that is the ambition of GLOBAL BUSINESS SUPPORT in its great development._
**HEAD OF GBS TRANSFORMATION & OPERATIONAL EXCELLENCE**
**PURPOSE OF THE POSITION**
We are seeking a dynamic and experienced professional to drive the transformation of our GBS center in Mexico. This individual will be at the forefront of implementing our global GBS strategy, leveraging the latest market trends and benchmarks. As the Head of GBS Transformation and Operational excellence, you will play a pivotal role in shaping the future of our GBS center in Mexico. Your expertise will drive strategic initiatives, foster innovation, and elevate operational excellence.
**RESPONSABILITIES AND JOB FUNCTIONS**
- **GBS Strategy Deployment**:
- Collaborate with global GBS leaders to deploy our transformation strategy at the regional level.
- Contribute to defining best-in-class GBS practices, aligning with industry trends.
- Champion the integration of cutting-edge methodologies and tools
- **Change Leadership**:
- Lead complex change initiatives, including digital transformation, process optimization, and organizational restructuring.
- Develop a robust change management framework tailored to the local market.




- Engage stakeholders, communicate effectively, and drive adoption of new processes
- **Digital Transformation**:
- Leverage technology to revolutionize our GBS operations.
- Identify opportunities for automation, AI, and data analytics.
- Drive the adoption of digital solutions across functions.
- **Process Improvement**:
- Analyze existing processes within GBS service lines (Finance, Procurement, HR, IT, Real Estate & Facility Management).
- Collaborate with cross-functional teams to identify areas for enhancement.
- Develop and execute strategic plans to optimize efficiency and quality
- **Strategic Decision making**
- Contribute to making critical decisions related to support functions processes.
- Oversee existing common processes (e.g., Connect to Resolve, Automation Center of Excellence, Transformation Portfolio Management).
- Balance short-term gains with long-term sustainability.
- **Stakeholder Engagement**:
- Build strong relationships with internal and external stakeholders.
- Collaborate with business leaders, ensuring alignment with overall company goals.
- Represent GBS in strategic discussions and influence decision-making.
- **Risk Management**:
- Anticipate risks associated with transformation initiatives.
- Mitigate potential challenges and ensure smooth execution.
- Monitor progress and adjust strategies as needed.
- **Reporting and Metrics**:




- Establish KPIs and performance metrics for GBS transformation.
- Regularly report progress to senior leadership.
- Use data-driven insights to refine strategies.
**OCUPATIONAL PROFILE**
- Minimum of **10 years** of progressive experience in GBS, including management roles and project leadership.
- Proven success in driving change and achieving operational excellence.
- **Hands-on experience** leading digital transformation initiatives within GBS organizations.
- Proficiency in leveraging technology, automation, and data analytics to enhance operational efficiency.
- Ability to drive adoption of digital tools and solutions across functions.
- Multinational company experience is highly desirable.
- Strong understanding of GBS processes and tools.
- Growth mindset:, commitment to keep learning (as you likely only understand a fraction of the scope you are going to be in charge of, and that’s ok), and capacity to absorb a high volume of information at a very fast pace. Being a good listener. Listening to the concerns of your partners / internal customers those are opportunities waiting for a solution.
- Organizational and process design: Understanding how to frame out and manage a process (as is - to be);. Analytical.
- Digital literacy: superior digital competency and data fluency are a must. Personal and ongoing commitment to educate yourself in that field.
- Senior profile with a track record of having managed GBS Processes and Projects for more than one geography
- IT and Data/Digital savvy, MS Office, RPA, AI, GenAI, BI, project management tool.
- (internal) Customer oriented
- Concern for order and quality
- Analytical thinking
- Orientation to results
- Teamwork
- Initiative
**EDUCATIONAL BACKGROUND**
Relev

📌 Head of Gbs Transformation & Operational Excellence (Lomas de Chapultepec)
🏢 Engie
📍 Lomas de Chapultepec