L2 Support Specialist ______________________________________________________________________ Location: Mexico Type: Full-time _______________________________________________________________________ Summary eClerx is seeking an experienced L2 Support Specialist. The preferred candidate will have high proficiency in UNIX. The candidate will have the ability to understand data models, be well versed with advanced SQL, and be knowledgeable in performance and optimization.

In this role, you will be required to read and troubleshoot JAVA code. Prior application support experience is a must.

Responsibilities High proficiency in UNIX shell navigation and scripting Skilled at all aspects of SQL development including advanced query and procedure writing Ability to read and debug programming code in Java, Python Knowledge of Scripting will be added advantage Experience tuning SQL code, quality assurance and unit testing Working knowledge of Control-M, Autosys will be good Proactive ownership and management of allocated tickets Prioritize and manage multiple open tickets at one time Escalate incident tickets through the appropriate channels Effectively document investigative steps and analysis to escalate technical issue Investigate any identified issues with the implementation and then proactively drive resolution.

Maintain up to date product knowledge and awareness of new features.

Eligibility

Requirements Ability & willingness to learn business flows Strong communication skills Good understanding of urgency,



escalation & incident or problem management Good analytical skills Financial/Banking industry experience Comfortable with multi-tasking and working as part of a integral team How to Apply Click "Apply Now" to submit your resume through our career site Be sure to include any relevant experience that aligns with the role.

- Qualified candidates will be contacted by a member of our recruitment team for next steps About eClerx eClerx is a leading provider of productized services, bringing together people,

technology and domain expertise to amplify business results. The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media &

entertainment, manufacturing, travel & leisure, and technology companies.

Incorporated in 2000, eClerx is traded on both the Bombay and National Stock

Exchanges of India. The firm employs more than 19,000 people across Australia,

Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru,

Philippines, Singapore, Thailand, the UK, and the USA. For more information, visit www.eclerx.com [http://www.eclerx.com/] You can also find us on: https://www.linkedin.com/company/eclerx/

[https://www.linkedin.com/company/eclerx/] https://www.indeed.com/cmp/Eclerx/about

[https://www.indeed.com/cmp/Eclerx/about] https://www.glassdoor.com/eClerx

[https://www.glassdoor.com/Overview/Working-at-eClerx-EI_IE230253.11,17.htm] eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex,

national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here

[https://eclerx.com/privacy-policy/]

📌 Support Specialist (Ciudad de México)
🏢 eClerx
📍 Ciudad de México