Description

Lead the execution of the Learning & Development strategy for the Mexico sub-region, within the strategic framework defined by leadership. Own program delivery, team management, and the measurement of training impact on operational results.

Key job responsibilities

- Owns strategy execution within a defined framework.

- Contributes to sub-regional strategic planning and influences their team's roadmap.

- Translates operational pain points into learning solutions.

- Manages launch readiness for Learning regarding new sites/processes and conducts delivery quality audits with associated corrective actions.

- Defines and tracks metrics measuring team progress, associate experience, and operational excellence.

- Develops mechanisms to report on training effectiveness.

- Leads regional and national-scope programs.

- Independently manages a team of staff and managers; hires talent; and oversees onboarding, calibration, and high/low-performance management within the region.

- Shares responsibility with other regional Learning Managers for best practices and cross-functional initiatives, and presents decisions and results to leadership up to three levels above.

Basic Qualifications

- Bachelor's degree in Operations, Supply Chain Management, Engineering, or another technical field

- Experience working with cross-functional teams

- Experience defining and implementing process improvement initiatives using data and metrics

- Speak, write, and read fluently in English

- Experience building and managing teams





- Experience in a high volume, high production operations environment

- Experience communicating complex information and solutions to senior stakeholders and influencing decisions, or experience performing ad hoc analysis using advanced Excel

- Knowledge of general AI tools

- Experience with Learning Management Systems (LMS)

- Degree in a related field (Educational Psychology, Business Administration, Education, Psychology, Data Science, or training-related)

Preferred Qualifications

- Experience focused on Adult Learning Theory, including 1) virtual training facilitation and dealing with remote teams, and 2) delivering Soft Skills, Technology Skills and/or Technical or other Systems training

- Experience with creating & improving a variety of processes across product types & teams

- Experience with explainable machine learning and artificial intelligence methodologies and tools

- MBA and L&D; certifications.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

- Servicios Comerciales Amazon Mexico S. de R.L. de C.V.

Job ID: A10493071

📌 Learning Manager UTR (Andrés Quintana Roo)
🏢 Amazon
📍 Andrés Quintana Roo