Altus Property Partners, a fast-growing Chicago-based property management company, is hiring a Leasing & Customer Care Specialist. This is a dual-focus role: you'll own the leasing process end-to-end (responding to leads, coordinating showings, qualifying applicants, closing residents) while also supporting customer care and operations between leasing cycles, phones, billing tickets, and document prep. Open to candidates across
Mexico, Central America, and South America . Office-based hours aligned to US Central Time.
Responsibilities
Respond to inbound leasing leads with urgency via phone, text, and email
Coordinate showings and qualify applicants
Perform rental market analysis to price units competitively
Support phones, billing tickets, and resident/owner customer service
Prepare property management documents (e.g., association letters)
Operate property management software (AppFolio, Buildium, or similar) fluently
Requirements
Hands-on property management experience, ideally with a leasing focus
Track record of five-star customer service
Proven fluency with property management software
Excellent spoken and written English
Strong rental market analysis skills
Reliable high-speed internet and a professional remote setup
Availability during US Central Time business hours
Compensation & Growth:
Starting at $6.50 USD/hour, with performance-based increases (up to $8.00/hr) plus leasing commission and bonus opportunities as you grow with the company.