Job Title: Salesforce Business Analyst

Location: Remote (Mexico)

We are looking for an experienced Salesforce Business Analyst to bridge the gap between business stakeholders and technical teams by gathering requirements, analyzing business processes, and delivering Salesforce-based solutions. The adecuado candidate should have strong experience with Salesforce CRM, Agile methodologies, and end-to-end project delivery.

Responsibilities

- Gather, analyze, and document business requirements through meetings, workshops, and stakeholder interviews.
- Translate business needs into detailed functional requirements, user stories, process flows, and acceptance criteria.
- Collaborate with Salesforce Developers, Architects, QA teams, and Product Owners to deliver scalable Salesforce solutions.
- Configure and support Salesforce features including Sales Cloud, Service Cloud, and Experience Cloud (preferred).
- Participate in backlog grooming, sprint planning, UAT, and release planning.
- Conduct gap analysis and recommend process improvements.
- Create business process documentation, BRDs, FRDs, workflow diagrams, and training materials.
- Facilitate User Acceptance Testing (UAT) and ensure business requirements are met.
- Support data migration, integrations,



and system enhancements.
- Act as the primary liaison between business users and technical teams throughout the project lifecycle.

Required Qualifications

- 5+ years of experience as a Business Analyst with at least 3 years working on Salesforce projects.
- Strong understanding of Salesforce CRM, Sales Cloud, and Service Cloud.
- Experience writing user stories, business requirements, and functional specifications.
- Hands-on experience with Agile/Scrum methodologies.
- Strong knowledge of Salesforce objects, workflows, validation rules, reports, dashboards, and security model.
- Experience with Jira, Confluence, Visio, or similar documentation tools.
- Excellent communication, analytical, and stakeholder management skills.
- Bachelor's degree in Business, Information Systems, Computer Science, or related field.

Preferred Qualifications

- Salesforce Administrator Certification.
- Experience with Experience Cloud, CPQ, Marketing Cloud, or Financial Services Cloud.
- Knowledge of Salesforce integrations, REST/SOAP APIs, and middleware platforms.
- Salesforce Business Analyst certification is a plus.

📌 Looking for Salesforce Business Analyst (Ciudad de México)
🏢 Xoriant
📍 Ciudad de México