Descripción y detalle de las actividades
We seek an additional IT Helpdesk and Call Center agent to extend our existing 24x7 support team.
Main activities for several global projects:
- Hotline coverage
- Case creation
- Coordination with customers, partners, managers, and field engineers
- Dispatch to field
- Escalation to other departments/levels
- Other support tasks
Experiência y requisitos
- Knowledge of spoken and written French and English (minimum B2 level)
- Great communication and interpersonal skills
- Ability to work in a team
- Good knowledge of MS Office package
- Foreigners are required to have a valid work permit.Beneficios
- Beneficios de acuerdo a la LFT
- Home office
**Número de vacantes** 1
**Área** Informática/Sistemas/TI/Programación/Software
**Contrato** Permanente
**Modalidad** Home office
**Turno** Mixto
**Jornada** Tiempo Completo
**Horario**
- Jornada completa
- Turno Matutino
- Turno Vespertino
- Turno Mixto
- Rotativo
- Turno de 8 Horas
**Salario mensual neto** $26,000 - $30,000 MXN
**Estudios** Preparatoria
**Inglés **Hablado: Avanzado, Escrito: Avanzado
**Frances **Hablado: Intermedio, Escrito: Intermedio
**Edad** 18 - 65 años
**Disponibilidad p. viajar** No