Join a growing technology and utility services team supporting advanced metering infrastructure (AMI), meter reading systems, and utility data collection solutions. This role combines technical troubleshooting, customer support, training, and field implementation work, making it an excellent opportunity for someone who enjoys solving problems, working directly with customers, and supporting technology that powers essential utility operations.

Key Responsibilities

Customer Support & Technical Troubleshooting

Serve as the primary point of contact for customer support requests related to metering and utility technology systems.

Troubleshoot hardware, software, communication, and connectivity issues.

Assist customers with data collection, meter reading, billing interface, and reporting-related concerns.

Diagnose and resolve upload/download issues, reading discrepancies, exception reports, and system performance concerns.

Document support requests, resolutions, and customer interactions.

System Installation & Configuration

Perform onsite and remote installation, setup, and configuration of utility technology platforms and field devices.

Configure handheld devices, data collection systems, software applications, and related tools.

Support software upgrades, system enhancements, and configuration changes.

Assist customers with implementation projects and technology rollouts.

Customer Training & Relationship Management

Deliver onsite and virtual training to customers on system functionality, best practices, and troubleshooting techniques.

Develop strong customer relationships through responsive service and technical expertise.

Act as a trusted advisor to customers by helping them maximize the value of their technology investments.

Equipment & Asset Management

Manage loaner equipment inventory and tracking processes.

Coordinate equipment returns, repairs, replacements, and warranty-related activities.

Process repair and return authorizations as needed.





Maintain accurate records related to equipment inventory and customer assets.

Internal Team Support

Collaborate with sales, operations, and technical teams to support customer needs and project requirements.

Maintain customer support databases, logs, and documentation.

Assist with special projects and other duties as assigned.

Qualifications Required Experience

Minimum of 3–5 years of experience in technical customer support, field service, network support, utility technology, or related environments.

Experience troubleshooting network-connected hardware and software systems.

Experience supporting customers in a technical or field-based environment.

Prior experience working with utility, metering, AMI, AMR, telecommunications, industrial technology, or related industries is preferred.

Technical Skills

Strong understanding of networking fundamentals and device connectivity.

Experience with hardware installation, configuration, and troubleshooting.

Proficiency with Microsoft Office applications including Excel, Word, and Outlook.

Ability to learn and support specialized utility software platforms and field technologies.

Network certifications (Microsoft, Cisco, CompTIA, or similar) are a plus.

Professional Skills

Strong verbal and written communication skills.

Excellent customer service and relationship-building abilities.

Ability to explain technical concepts to non-technical users.

Strong organizational skills with the ability to manage multiple priorities simultaneously.

Detail-oriented with strong documentation and follow-up skills.

Proven analytical and problem-solving capabilities.

Personal Attributes





Self-motivated and able to work independently.

Team-oriented with a collaborative approach.

High level of integrity and professionalism.

Adaptable and comfortable in both office and field environments.

Customer-focused mindset with a commitment to delivering exceptional service.

Additional Requirements Ability to travel periodically to customer locations for installation, training, and support.

Valid driver’s license and acceptable driving record.

Ability to pass pre-employment screening requirements.

Ability to work both remotely and onsite as business needs require.

Why Consider This Opportunity?

Blend of technical troubleshooting, customer interaction, and field implementation work.

Opportunity to become a subject matter expert within a growing technology-focused industry.

Variety in daily responsibilities with both office and customer-facing activities.

Strong visibility across customers, operations, and leadership teams.

Opportunity to make a direct impact on customer success and technology adoption.

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SGC is a Certified Small Diverse Business for the Commonwealth of PA serving Harrisburg, Hershey, Mechanicsburg, Carlisle, Lancaster, Allentown, State College, York, Sunbury, Philadelphia & Baltimore.

📌 Meter Support Technician (Technology Park Guadalajara)
🏢 Susan Graham Consulting
📍 Technology Park Guadalajara