If you love and are passionate about supporting people, consider a career with our team. You will work with colleagues in a first class culture that provides a family atmosphere, we provide a high level of service t
**Company Information**:
Panorama Mortgage Group Mission is To Be The Industry Leading Mortgage Platform.
We empower mortgage professionals and brands through our strategic focus and determination in having the industry's lowest cost to manufacture a loan.
**Job Summary**
.Will provide support in areas such as collections, customer service, research and loan delivery. Also responsible for assisting investors with any interim servicing related issues.
*Handle incoming phone calls from borrowers, Title Companies, Correspondents, Attorney’s offices, originating banks, etc. in a timely manner, addressing the callers concerns and following through with a call back if the issue needs further research
- Generate and send out Hello Letters on newly purchased loans.
- Generate and send out Insurance Letters on newly purchased loans.
- Research daily/monthly sub servicer reporting to assure PMI/Taxes/Insurance is being paid timely on escrowed accounts.
- Review Parcel Report of loans in danger of taxes not being paid due to a parcel that hasn’t yet been split to reflect the proper amount of acreage being lending on.




- Investor Compensatory Fee/Rebuttal Review to assure that our sub servicer is submitting timely and accurate responses to both Freddie Mac and Fannie Mae.
- Perform transfer of servicing on sold loans.
- Prepare reports as requested.
Experience, C1 English ELevel Required
- 2-3 years direct customer contact in customer service, loan administration, collections, or sales environment.
- Ability to handle confidential material in a professional, highly ethical manner.
- Excellent verbal and written communication skills.
- Strong interpersonal skills to build and maintain professional relationships with clients, customers and co-workers.
- Ability to perform tasks with limited supervision.
- Time management and organization skills to effectively prioritize multiple objectives and achieve volume goals.
- Ability to prioritize and work independently.
If you want to be part of this dynamic and value passionate company please share your english resume with us, looking forward to talking to you
**Equal Opportunity Employer, Monday to Friday schedule, benefits above law, 17 days holidays,**
Pay: From $22,000.00 per month
**Language**:
- english (required)
Work Location: In person

📌 Operations Support (Guadalajara)
🏢 Panorama Mortgage Groupde CV
📍 Guadalajara